Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Mingarelli

Katy

Summary

Dedicated and enthusiastic customer service professional with expertise in communication. Driven to provide quality and satisfactory customer service. Committed to delivering high-quality service and innovative knowledge on various products and services.

Overview

5
5
years of professional experience

Work History

Sales Manager

State Farm
Houston
12.2024 - Current
  • Developed and implemented sales strategies to enhance customer engagement.
  • Trained and mentored team members on sales techniques and product knowledge.
  • Analyzed market trends to identify opportunities for business growth.
  • Managed client relationships to ensure satisfaction and retention.
  • Utilized CRM systems to track sales activities and customer interactions.
  • Established relationships with key clients, while maintaining existing customer base.

Floral Representative

H-E-B
08.2024 - 12.2024
  • Open the department
  • Close the department
  • Take customer orders
  • Prepare custom flower and balloon arrangements
  • Make sure the department is presentable

Bakery Representative

H-E-B
08.2022 - 07.2024
  • Take customer orders
  • Open the department
  • Close the department
  • Package and stock items
  • Responsible for day shift tasks - baking fresh tortillas and chips

Floral Representative

H-E-B
01.2022 - 08.2022
  • Open the department
  • Close the department
  • Take customer orders
  • Prepare custom flower and balloon arrangements
  • Prepare and operate holiday displays

Customer Service

Pet Supplies Plus
05.2021 - 08.2021
  • Operating register
  • Assisting customers
  • Shelf assembly and item inventory

Education

Bachelors of Science - Psychology, Behavior Analysis

Sam Houston State University
Huntsville, Tx

Skills

  • Customer Service
  • Communication
  • Problem-Solving
  • Phone etiquette
  • Point of sale systems
  • Team Collaboration
  • Friendly and Patient

References

  • Dara Poehl, HEB Floral department team lead, (936)-204-2080
  • Brett Campo, State Farm Agent, (713) 324-0534
  • Dalton Chapa, State Manager (Tx) at Stateside Brands, (713)-382-7948

Timeline

Sales Manager

State Farm
12.2024 - Current

Floral Representative

H-E-B
08.2024 - 12.2024

Bakery Representative

H-E-B
08.2022 - 07.2024

Floral Representative

H-E-B
01.2022 - 08.2022

Customer Service

Pet Supplies Plus
05.2021 - 08.2021

Bachelors of Science - Psychology, Behavior Analysis

Sam Houston State University
Danielle Mingarelli