Danielle Mitchell Ragland
Evansville,IN
Summary
Seeking full time position as a dedicated Medical Assistant. With 7+ years of experience in healthcare and patient access within dermatology and hospital environments. Skilled in benefits and insurance verification, HIPAA-compliant documentation, patient triage, and education, including biologic self-injection training. Committed to enhancing patient satisfaction, ensuring accurate billing, and optimizing clinical workflows.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Dermatology Associates of Evansville
Evansville, IN
11.2024 - Current
- Served as the office's sole Biologic in-house coordinator: managed enrollment forms, benefits verification for biologic therapies.
- Educated patients on biologic medications and taught/demonstrated self-injection techniques; supervised initial injections as needed.
- Coordinated and followed up on laboratory testing required for biologic therapy, recording all results
- Scheduled follow-up appointments and managed patient communications, answering the majority of voicemails and emails.
- Prepared biopsy trays, assisted with clinical procedures and ensured each specimen was sent off daily
- Processed prescription refill requests and maintained accurate medication records
- Roomed and triaged each patient; ensuring to gather their chief complaint; also checked medication list
Senior Patient Access Representative
Deaconess Health System Inc.
Evansville, IN
12.2019 - 09.2024
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Resolved complex billing issues, ensuring accurate financial records and timely payments from patients and insurers.
- Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
- Managed patient registration processes to ensure accurate data collection.
- Constantly training and helping coworkers finish their account in an appropriate timely manner and accurately
- Constantly training and helping coworkers finish their account in appropriate timely manner and accurately
Server Trainer
BJ's Restaurant & Brewhouse
Evansville, IN
06.2018 - 02.2020
- Mentored new hires throughout training process, facilitating quick transition to productive team members.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Conducted ongoing training sessions to improve staff skills and service quality.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Assisted management in implementing new service protocols, contributing to streamlined operations.
Assistant Store Manager
Windsor Fashions
Evansville, IN
06.2016 - 11.2019
- Managed opening and closing procedures, recommending changes that streamlined daily operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created weekly work schedules for employees, balancing business demands with vacation requests.
- Collaborated with store manager to create marketing initiatives that attracted customers and increased store visibility.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Store Manager
MOD Pizza
Evansville, IN
07.2017 - 08.2018
- Oversaw daily store operations, ensuring clean, safe environment for customers and employees.
- Coordinated inventory control, cash management, and store opening and closing procedures.
- Trained and supervised staff to enhance customer service skills and product knowledge.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
Store Manager
Tom And Chee
Evansville, IN
06.2015 - 10.2016
- Oversaw daily operations to ensure store functionality, fostering a clean, safe environment for customers and staff.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Facilitated hiring, training, and mentoring of new staff to enhance team capability and service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coordinated store schedules based on customer traffic forecasts and employee skills to optimize service delivery.
Education
North High School
Evansville, INCommunication - Public Relations
Indiana State University
Terre Haute, INSkills
- HIPAA Compliance
- Insurance Verification
- Billing expertise
- Epic Knowledge
- Appointment Scheduling
- Patient scheduling
- Patient education
- Data entry accuracy
- Organizational multitasking
- Time Management
- Multitasking
- Problem-Solving
- Team Collaboration
- Conflict resolution
- Customer Service
- Phone and Email Etiquette
- Attention to Detail
Timeline
Medical Assistant
Dermatology Associates of Evansville
11.2024 - Current
Senior Patient Access Representative
Deaconess Health System Inc.
12.2019 - 09.2024
Server Trainer
BJ's Restaurant & Brewhouse
06.2018 - 02.2020
Assistant Store Manager
MOD Pizza
07.2017 - 08.2018
Assistant Store Manager
Windsor Fashions
06.2016 - 11.2019
Store Manager
Tom And Chee
06.2015 - 10.2016
North High School
Communication - Public Relations
Indiana State University