Danielle Mosby
Summary
Customer Service Representative with over 10 years experience in sales and the customer service environment, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arkansas Blue Cross Blue Shield
10.2023 - Current
- Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans offered by ABCBS and its family of companies.
- Completes interactions based on company standards and directives as well as within state and federal guidelines such as the privacy rules enumerated in HIPAA guidelines.
- Ensured that proper follow up was completed after each interaction with a customer.
- Always conducts in a positive and professional manner, addressing others with politeness, etiquette, and tact; handles confrontational situations with empathy but also in such a manner as to reach fact-based objective conclusions and resolve; and gains conclusive agreement through negotiation.
Automotive Service Advisor
Mercedes Benz
02.2023 - 06.2023
- Greeted customers, identified their needs and provided advice on automotive services.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Loan Processor
Citizens Bank
09.2021 - 04.2022
- Submitted loan applications to underwriting department for review and approval process.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Researched escalated problems related to loan processing activities.
Retail Sales Associate/Business Customer Service Representative
AT&T Mobility
09.2007 - 04.2021
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers to determine wants or needs.
- Generated sales reports for management review.
- Attended training sessions on new products or services.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Demonstrated knowledge of store products and services.
Skills
- Attention to Detail
- Relationship Building
- B2B Sales
- CRM
- Delegation
- Communication Skills
- Decision Making
- Stress Management
- Empathy
- Team Collaboration
- Customer Service
- Time Management
- Organization
- Helping People
- Problem Solving
- Interpersonal & Written Communication
- Analytical and Problem-Solving
- Sales Background
- Innovation and Creativity
- Technical
- Highly Motivated
- Computer Literacy
- Price Quoting
- Service Recommendations
- Caseload Management
Certification
- Real Estate License
- Texas All Line Adjuster License
Timeline
Customer Service Representative
Arkansas Blue Cross Blue Shield
10.2023 - Current
Automotive Service Advisor
Mercedes Benz
02.2023 - 06.2023
Loan Processor
Citizens Bank
09.2021 - 04.2022
Retail Sales Associate/Business Customer Service Representative
AT&T Mobility
09.2007 - 04.2021