Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Napier

Summary

Hardworking individual with several years of experience working directly with clients and and working individually. Expert at communication and proficiency. I have a drive to always do my best and to meet deadlines that are given. Great experience with salesforce, word, and excel.

Overview

4
4
years of professional experience

Work History

Remote Account Manager

ADT Security
04.2025 - Current
  • Assisted with financial and billing inquiries, ensuring accurate paperwork input
  • Updated customer account information to maintain data integrity
  • Handle escalations
  • Executed account cancellation requests
  • Assisted with financial and billing inquiries, ensuring accurate paperwork input
  • Coordinated communication between departments to ensure proper account management

Data Entry Lead

Phoenix Conversions
Knoxville
02.2022 - 03.2025
  • Led data entry operations to ensure accuracy and timeliness
  • Managed email correspondence with commercial accounts to facilitate document retrieval
  • Created and updated spreadsheets for new accounts to maintain organized records
  • Created and updated spreadsheets for new accounts to maintain organized records
  • Set up appointments for customers

Education

Jefferson County Highschool
Dandridge, TN

Skills

  • Account management
  • Client management
  • Billing coordination
  • Billing support
  • Account reconciliation
  • Financial analysis
  • Data analysis
  • Commercial management
  • Payroll experience

Timeline

Remote Account Manager

ADT Security
04.2025 - Current

Data Entry Lead

Phoenix Conversions
02.2022 - 03.2025

Jefferson County Highschool
Danielle Napier