Danielle Napier
Summary
Hardworking individual with several years of experience working directly with clients and and working individually. Expert at communication and proficiency. I have a drive to always do my best and to meet deadlines that are given. Great experience with salesforce, word, and excel.
Overview
4
4
years of professional experience
Work History
Remote Account Manager
ADT Security
04.2025 - Current
- Assisted with financial and billing inquiries, ensuring accurate paperwork input
- Updated customer account information to maintain data integrity
- Handle escalations
- Executed account cancellation requests
- Assisted with financial and billing inquiries, ensuring accurate paperwork input
- Coordinated communication between departments to ensure proper account management
Data Entry Lead
Phoenix Conversions
Knoxville
02.2022 - 03.2025
- Led data entry operations to ensure accuracy and timeliness
- Managed email correspondence with commercial accounts to facilitate document retrieval
- Created and updated spreadsheets for new accounts to maintain organized records
- Created and updated spreadsheets for new accounts to maintain organized records
- Set up appointments for customers
Education
Jefferson County Highschool
Dandridge, TNSkills
- Account management
- Client management
- Billing coordination
- Billing support
- Account reconciliation
- Financial analysis
- Data analysis
- Commercial management
- Payroll experience
Timeline
Remote Account Manager
ADT Security
04.2025 - Current
Data Entry Lead
Phoenix Conversions
02.2022 - 03.2025
Jefferson County Highschool