Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Doran

Cary,IL

Summary

I am seeking a position that will allow me to expand my knowledge in a fast working environment. My abilities in this area will benefit both my skills as a hard worker and a fast learner and the company that will allow me this opportunity.

Overview

21
21
years of professional experience

Work History

Remote Account Manager

Farmers Insurance
Cary, IL.
09.2022 - 01.2023
  • Answered phone calls
  • Assisted clients with an overview of their auto/home policies
  • Answered questions regarding home/auto policies
  • Put together new quotes for potential customers
  • Helped in filing claims.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Set and achieved company defined sales goals.

Dental Assistant

Dr. Stephen Parker DDS
Libertyville, IL
07.2013 - 01.2014
  • Assisted with many procedures: Crowns, Restoratives, Root Canals, Pediatric cleanings
  • Administered a Clean and safe working environment
  • Seated patients before procedures
  • Advised patients of after care instructions following dental procedures
  • Familiar with Digital X-Ray’s FMX, BWX’s and PA’s.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Exposed, developed and mounted dental x-rays.
  • Scheduled and confirmed patient appointments.
  • Monitored patient comfort and safety during dental procedures.

Dental Assistant

Plum Grove Dental Associates
Palatine, IL
06.2008 - 01.2011
  • Assisted with many procedures: Crowns, Restoratives, Root Canals, Cleanings, Surgeries, and more
  • Familiar with Eaglesoft Dental Software
  • Administered a clean working environment
  • Seated patients before procedures
  • Advised patients of afte care instructions following dental procedures
  • Familiar with Digital X-Ray’s FMX, BWX’s and PA’s.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.

Dental Assistant

Dr. Thomas Nowaskey
Inverness, IL
06.2006 - 01.2007
  • Assisted in Surgical Procedures
  • Kept and inventory of office supplies and restocked them as needed
  • Seated patients before their dental procedures Mixed components needed for procedures
  • Familiar with Eaglesoft Software
  • Took Bitewing/Panoramic X-rays (All Digital)
  • Took Impressions
  • Familiar with Endodontics, Orthodontics, Fillings, Crowns etc.
  • Pasted Fluoride on patient's teeth.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Exposed, developed and mounted dental x-rays.

Pharmacy Technician

Jewel Osco Pharmacy
Arlington Heights, IL
06.2005 - 03.2006
  • Assisted filling prescriptions
  • Briefed patients with prescription directions
  • Administered the stocking of medications Verified prescriptions with doctor’s offices.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Treatment Coordinator

Sheppard Periodontics
Hoffman Estates, IL
04.2002 - 06.2006
  • Administered a clean environment
  • Applied topical anesthetic on patients
  • Sanitized the room after surgeries, and sterilized tools
  • Removed sutures after surgical procedures
  • Did some reception work as well
  • Took blood pressures before all procedures began
  • Developed X-Rays and mounted them.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.

Education

High School Diploma - writing and communication

James B. Conant High school
01.1997 - 1 2001

Skills

Database Management

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Timeline

Remote Account Manager

Farmers Insurance
09.2022 - 01.2023

Dental Assistant

Dr. Stephen Parker DDS
07.2013 - 01.2014

Dental Assistant

Plum Grove Dental Associates
06.2008 - 01.2011

Dental Assistant

Dr. Thomas Nowaskey
06.2006 - 01.2007

Pharmacy Technician

Jewel Osco Pharmacy
06.2005 - 03.2006

Treatment Coordinator

Sheppard Periodontics
04.2002 - 06.2006

High School Diploma - writing and communication

James B. Conant High school
01.1997 - 1 2001

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Patricia Doran