Danielle Neal
Macomb,MI
Summary
Proven Customer Service Specialist, adept in complaint resolution and strategic sales, with a track record of enhancing customer satisfaction at Cavalier Telephone. Skilled in data entry and maintaining a calm demeanor under pressure, I excel in turning challenging situations into opportunities for growth. Leveraging adaptability and a positive professional approach, I consistently exceed service and sales goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Khols
Clinton Township, MI
02.2022 - 12.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Care Representative
Cavalier Telephone
Richmond, VA
01.2010 - 11.2019
- Processed orders accurately and efficiently according to established procedures.
- Ensured compliance with data protection regulations when handling customer information.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Provided training support for new hires related to customer service processes and procedures.
- Identified opportunities to upsell additional services when appropriate.
Education
High School Diploma -
Clintondale High School
Macomb, MI06-2001
Skills
- Account updating
- Complaint resolution
- Scheduling
- Strategic sales
- Information security
- Warehousing functions
- 10-key
- New teller training
- Call management
- Proofreading
- Data entry
- Positive and professional
- Sales closing
- Technical support
- Product promotion
- Quality control
- Calm demeanor
- Verbal and written communication
- Microsoft PowerPoint
- Creative problem solving
- Service upselling
- Customer education
- Credit card payment processing
- Refunds processing
- Adaptability and flexibility
- Customer service
References
References available upon request.
Timeline
Customer Service Representative
Khols
02.2022 - 12.2024
Customer Care Representative
Cavalier Telephone
01.2010 - 11.2019
High School Diploma -
Clintondale High School
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