Danielle Nicksic
Hammond,IN
Summary
Dynamic leader with proven expertise in staff management and customer service honed at United Parcel Service (UPS). Excelled in enhancing team productivity and customer satisfaction through effective problem-solving and relationship building. Skilled in conflict resolution and maintaining rigorous attention to detail, significantly improving operational efficiency.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
11
11
years of professional experience
Work History
Supervisor
United Parcel Service, UPS
Hammond, IN
11.2020 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Ensured all employees adhere to safety police procedures at all times.
- Developed and maintained good working relationships with employees, management, and customers.
Sales Associate
Target
Munster, IN
11.2013 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Donald E. Gavit High School
Hammond, INNo Degree - General Studies
Purdue University Northwest
Hammond, INSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Relationship building
- Verbal and written communication
- Conflict resolution
Timeline
Supervisor
United Parcel Service, UPS
11.2020 - 11.2024
Sales Associate
Target
11.2013 - 09.2020
High School Diploma -
Donald E. Gavit High School
No Degree - General Studies
Purdue University Northwest