Danielle Nicosia
Babylon,NY
Summary
Seeking a full-time position that offers professional challenges utilizing excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Support Specialist
National Business Capital
11.2022 - Current
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service
- Distribute leads and Emails to Sales Representatives
- Communicate effectively and provide assistance to current and prospective clients
- Weekly meetings with Business Advisors and established an clear schedule of follow ups to be done weekly
- Data entry of clientele information
- Analyzing pipeline notes and communication with clients
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Collaborated with sales and marketing teams to create and execute promotional campaigns
Customer Service Assistant
MTK Electronics
07.2022 - 11.2022
- Assisted in processing industrial and military customer contracts to insure MTK compliance with specific processes and delivery dates
- Helped in purchasing materials and arranging for outside services to ensure timely manufacturing and delivery schedules were adhered to
- Organized customer data and tracked inventory
- Responded to incoming inquiries from customers and vendors
Loan Processor
East Coast Capital Corp
01.2021 - 05.2022
- Assisted in closing over $25 million dollars of loans
- Evaluated credit histories for applications
- Assisted loan officers with requests and tasks needed to complete and process applications
- Met loan application deadlines which insured timely processing both for the company and applicant
- Researched and corrected errors in applications for clients
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
- Prepared documents for underwriting by verifying client income, credit reports, and other information
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
Account Management Intern
FCB Health
06.2020 - 08.2020
- Helped develop creative briefs for assigned clients
- Assisted account managers in building knowledge of client’s business and organization to better serve clients needs
- Learned the workflow of the agency processes, from the client’s problems/needs to the actual product
- Learned to do budgets and estimates
- Collaborated with associates and developed relationships with different departments across agency
Education
Bachelor of Science - Direct and Interactive Marketing, Economics
Fashion Institute of Technology, State University of New York
New York, NY05.2020
Associate - Applied Science in Business Administration
Suffolk County Community College State University of New York
Selden, NY05.2018
New York State Cosmetology License - Cosmetology
Eastern Suffolk BOCES
Riverhead, NY06.2016
Skills
- Mac, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, Microsoft office, knowledge of Photoshop
- Facebook, Instagram, Twitter, Pinterest, YouTube, and Snapchat
- Encompass, Credit Plus, pc/MRP, Salesforce
- New York State Cosmetology License
Timeline
Sales Support Specialist
National Business Capital
11.2022 - Current
Customer Service Assistant
MTK Electronics
07.2022 - 11.2022
Loan Processor
East Coast Capital Corp
01.2021 - 05.2022
Account Management Intern
FCB Health
06.2020 - 08.2020
Bachelor of Science - Direct and Interactive Marketing, Economics
Fashion Institute of Technology, State University of New York
Associate - Applied Science in Business Administration
Suffolk County Community College State University of New York
New York State Cosmetology License - Cosmetology
Eastern Suffolk BOCES
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