Danielle Norman

Nebraska Methodist Hospital

Omaha, NE

06.2016 - Current

Assisted in creating training materials for end-users on how to use new or modified systems effectively.
Trained staff to work with computer systems and programs, for Business Office and Registration, Front End Users.
Collaborated with project managers, and IT staff members to ensure successful implementation of projects.
Assisted staff and end users with computer malfunctions and program problems. Able to troubleshoot and resolved problems with programs and systems.
Assist in Testing, maintained and monitored computer programs and systems.
Managed multiple projects simultaneously while adhering to tight deadlines.
Resolved any issues raised by participants during the training session in a timely manner.
Assisted with online learning modules for remote learners.
Provided feedback on employee performance based on observed results during training sessions.
Scheduled classes based on availability of classrooms, equipment or instructors.
Trained applications to complete Job duties
Business Office Applications include, Patient Accounting/RCA, Revenue Manager, App Xtendar
Cerner Registration and Scheduling System include, Cerner Practice Management(CPM), WIN 32
HealthPay 24, used to collect payments.
Experian, used for Insurance Verification
Tonic, used for "Self" Check In.
Insurance Training, ensure correct payer is selected and placed into a registration.
Artera, used for Text Reminders for upcoming appointments.