DANIELLE OYETI
Mansfield,Texas
Summary
Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Employment Soultions
01.2023 - Current
- Respond to member inquiries via telephone regarding toll tag account
- Analyze problems and provide correct information and solutions
- Communicate monthly messages to provides on a specific need's basis
- Deal tactfully and empathetically w/ customers
- Read, comprehend and verbalize the process of the solutions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Willis Watson Towers
05.2022 - 01.2023
- Contacts and qualifies prospective customers and explains features and merits of polices offered, recommending amount and type of covered based on analysis of prospectors
- Communicates professionally with customers to explain policies
- Ultilizes client and/ or company- provided computer system to perform accounts and timely and submit application.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Verified insurance eligibility and coverage for patients.
Education
High School Diploma -
Winfree Academy
Richardson, Texas06.2002
Skills
- Call Center Environment (Remote)
- Customer Service
- Communication
- Active Listening
- Telephone Etiquette
- Problem Solving
- De-escalation situation
- Microsoft Office
- Demographics Verification
- Insurance Vertification
- CRM system (PEGA)
- Crisco Jabber
- Follow-up
Timeline
Customer Service Representative
Employment Soultions
01.2023 - Current
Customer Service Representative
Willis Watson Towers
05.2022 - 01.2023
High School Diploma -
Winfree Academy