Te’Anna McMurry
Arlington,TX
Summary
Customer service representative with a strong desire for new opportunities. Experienced in providing exceptional service and achieving customer satisfaction. Skilled in communication and problem-solving, with a focus on building strong customer relationships and effective collaboration with team members. Committed to creating a positive and supportive work environment while exceeding performance metrics and driving business growth. Highly driven, self-motivated, and a valuable team player.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Remote
05.2024 - 08.2024
- Answer fast inbound calls regarding to electric company services.
- Turn on services, put in service orders, moving & starting up services at a new or old location(meter).
- Answer back to back calls.
Patient Contact Rep
IKS Health
Coppell, TX
03.2024 - 05.2024
- Handle inbound & outbound calls pertaining to patient concerns with their billing statement from their Doctor office while providing friendly customer service to the East Coast.
- Collect past due balances
- Answer questions related to billing issues with benefits, billing, claims, & payments while following HIPPA guidelines
- Review & analyze explanation of benefits to customer
- Medical terminology
Ambassador Service Representative
Activist Connect
WFH
07.2023 - 11.2023
- Handled annual open enrollment for 4 different clients enrolling employees into their benefits for 2024
- Boosted customer service satisfaction ratings through consistent quality control.
- Met customer call guidelines for service levels, handle time and productivity.
Client Experience Specialist
USMD Hospital
WFH
01.2023 - 06.2023
- Met guidelines for inbound service calls level and productivity.
- Maintain Hippa guidelines.
- Verify all types of insurance to make sure it’s accepted.
- Send over task using epic.
- Medical Terminology, Knowledge of Product & Services.
- Understand the Doctor request & if it needs an prior authorization or not, gather information, & submit request for prior authorization(if needed) & following up while communicating with the decision of the insurance.
- Work with Medicare part b with medical services.
- Work with Medicare part d with drug prescription coverage.
- Also, book appointments for anything related to Woman services appointments.
- Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Truist Bank
01.2022 - 10.2022
- answering inbound phone calls and addressing customer inquiries and concerns regarding banking products, loans, claims, fraud prevention and other services
- Make outbound phone calls to follow up with customers
- Assisted customers with online banking, mobile banking, and other digital banking tools
- Resolved customer issues and complaints promptly and professionally to ensure customer satisfaction and retention
Customer Experience Representative
Stericycle
WFH
03.2021 - 11.2021
- Provided exceptional customer service by making outbound calls and answering inbound calls to schedule radiology appointments for seven different hospitals in California that included Mammos, Dexa's, OB appointments, US thyroid, and more, while ensuring accuracy and attention to detail
- insurance verifications while adhering to HIPAA guidelines to maintain customer privacy and confidentiality
- Process card payments with bills
Customer Service Representative
Maximus
01.2020 - 12.2020
- Responded to over 100 calls per day regarding the 2020 census while providing exceptional customer service
- Assisted customers in completing their census questionnaire over the phone, ensuring accuracy and attention to detail
- Answered customer inquiries and concerns in a timely and professional manner to ensure customer satisfaction and retention
- Complied with Maximus' policies and procedures, to deliver high-quality service.
Customer Service Representative
PFS Webb
08.2019 - 01.2020
- Provided exceptional customer service while working for PFSWEBB under Marlboro cigarettes answering over 100 calls per day regarding order status and coupons
- Provided timely and accurate updates to customers on their gifts and coupons to ensure customer satisfaction
- Demonstrated proficiency in multitasking by using more than 10 screens simultaneously to process customer inquiries and orders
- Demonstrated strong communication skills, empathy, and problem-solving abilities to address customer concerns
File Clerk
Speed- Fab
05.2017 - 08.2018
- Responsible for document management, such as, paper filing and document scanning & converted paper documents into electronic files by scanning and saving them onto a computer system
- Organized and maintained physical file cabinets by going through old documents and disposing of them in paper form once scanned
- Ensured accuracy and attention to detail
- Maintained confidential and sensitive information by adhering to company policies and procedures, including data privacy and security standards
- Demonstrated proficiency in using office equipment
Education
Cedar Hill High School
Cedar Hill, TX05.2015
Vet
Cedar Valley College
Lancaster, TXSkills
- Epic
- Microsoft Teams
- Prior Authorization
- Insurance Verification
- Software and Skills:
- Microsoft Office
- Customer Service
- Call Center
- Remote
- Billing
- Banking
- Technical Support
- Data Entry
- Problem solving
- Time Management
- Adaptability
- Customer Care
- Cash Register Operations
- Microsoft Word
- Skilled in Software
- Troubleshooting
- Appointment Scheduling
- Office Management
- Credit and Collections
Timeline
Customer Service Representative
Alorica
05.2024 - 08.2024
Patient Contact Rep
IKS Health
03.2024 - 05.2024
Ambassador Service Representative
Activist Connect
07.2023 - 11.2023
Client Experience Specialist
USMD Hospital
01.2023 - 06.2023
Customer Service Representative
Truist Bank
01.2022 - 10.2022
Customer Experience Representative
Stericycle
03.2021 - 11.2021
Customer Service Representative
Maximus
01.2020 - 12.2020
Customer Service Representative
PFS Webb
08.2019 - 01.2020
File Clerk
Speed- Fab
05.2017 - 08.2018
Vet
Cedar Valley College
Cedar Hill High School