Nadine Ramirez
Las Vegas,NV
Summary
Experienced Office Specialist and Administration Professional. Optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UniFirst
11.2022 - Current
- Responded to inbound inquiries regarding accounts and payments.
- Handled day-to-day customer contact via phones, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Trained staff on operating procedures and company services.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Eligibility Specialist
Pacific Dental Group
08.2020 - 09.2021
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated reports to track insurance verifications and claim progress.
Front Office Receptionist
Lone Mountain Animal Hospital
12.2019 - 07.2020
- Scheduling for a 9 Doctor hospital
- Familiar with Impromed and vaccines
- Handled multi phone lines,
- Restocked supplies and submitted purchase orders to maintain stock levels.
Medical Claims Processor
Adecco Staffing
07.2019 - 12.2019
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
Eligibility Specialist
First Source Solutions
04.2018 - 05.2019
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Skilled at working independently and collaboratively in a team environment.
- Assisted clients with accurate eligibility form, application and document completion.
Education
No Degree - Professional Medical Office Administrator
The Learning Center LLc
Las Vegas, NV01.2016
No Degree - Medical Assistant
Pima Medical Institute
Las Vegas, NV2011
Skills
- Dentrix
- Epic
- AMS
- ICD-10 CM Management
- Training Junior Team Members
- Accounts Receivable
- Appointment Scheduling
- Insurance Verification
Additional Information
- Willing to relocate: Anywhere
Timeline
Customer Service Representative
UniFirst
11.2022 - Current
Eligibility Specialist
Pacific Dental Group
08.2020 - 09.2021
Front Office Receptionist
Lone Mountain Animal Hospital
12.2019 - 07.2020
Medical Claims Processor
Adecco Staffing
07.2019 - 12.2019
Eligibility Specialist
First Source Solutions
04.2018 - 05.2019
No Degree - Professional Medical Office Administrator
The Learning Center LLc
No Degree - Medical Assistant
Pima Medical Institute
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