Danielle Pallens
Tampa,FL
Summary
Customer-focused retail professional with 17 years of experience in providing excellent customer service in fast-paced environments. Proven ability to drive sales, build strong customer relationships, and manage inventory efficiently. Seeking to leverage skills and experience to contribute to the success of a new team.
Overview
17
17
years of professional experience
Work History
District Manager
Labelswap
04.2023 - Current
- Worked diligently to resolve unique complaints, promoting loyalty, and enhancing operations.
- Held meetings with owner to identify techniques to overcome obstacles.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees.
Store Manager
Tillys
06.2016 - 04.2023
- Promoted team collaboration, performance, and efficiency by fostering healthy environments.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Traveled both the district and the region to open new locations and develop new teams.
Co-Manager
Tillys
10.2015 - 06.2016
- Approved regular payroll submissions for employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Justice Tween Brands
03.2014 - 10.2015
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Justice Tween Brands
03.2013 - 03.2024
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Lead Brand Representative
Justice Tween Brands
10.2010 - 03.2013
- Approached customers and interacted in natural conversation with goal of developing brand loyalty.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Worked with team to achieve sales goals for products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Brand Representative
Justice Tween Brands
07.2007 - 10.2010
- Completed floorsets, filled floor, and rang up customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Associate of Arts -
St. Petersburg College
Tarpon Springs, FL12.2025
Skills
- Customer Relations
- Decision-Making
- Employee Scheduling and Payroll
- Operations Oversight
- Sales management
- Staff Recruiting and Hiring
- Team Leadership and Development
Timeline
District Manager
Labelswap
04.2023 - Current
Store Manager
Tillys
06.2016 - 04.2023
Co-Manager
Tillys
10.2015 - 06.2016
Store Manager
Justice Tween Brands
03.2014 - 10.2015
Assistant Store Manager
Justice Tween Brands
03.2013 - 03.2024
Lead Brand Representative
Justice Tween Brands
10.2010 - 03.2013
Brand Representative
Justice Tween Brands
07.2007 - 10.2010
Associate of Arts -
St. Petersburg College