Lacey Brooks
District Manager
Nashville,TN
Summary
Enterprising District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
10
10
years of professional experience
Work History
District Manager
SaaS, Asurion
Nashville, TN
05.2013 - Current
- Recruited, hired, and trained qualified associates to meet staffing needs and drive company growth; mentored employees into management roles
- Implemented solutions to improve business efficiency, performance, cost control, and professionalization of employee base
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
- Generated financial and operational reports to assist management with business strategy
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations
- Coached business leaders on sales, leadership skills, and data analysis
- Created and optimized records management strategies to coordinate and protect information
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines
- Advanced productivity KPIs to achieve key business goals and objectives
Youth Development Specialist
Boys & Girls Club
Nashville, TN
09.2012 - 05.2013
- Delivered youth transitional assistance in areas of education, life skills and career development
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment
- Coordinated transitional services for youth of diverse backgrounds
- Developed individual and group programs to encourage prosocial behaviors
- Organized and attended meetings, trainings and conferences with foster parents to deliver information on youth progress
- Educated young people about strategies for driving discussions and promoting social changes
- Built partnerships with related organizations to develop support and gain greater attention for important issues
Education
Bachelors - Business Administration
Walden University
Minneapolis, MN2026
Skills
- Data Analytics
- Sales and Development Training
- Change Management
- Key Partnership Development
- Customer Relations
- Client Relations
- Strategic Planning
- Information Analysis
- Action Plans
- Technical Proficiency
- Conflict Management
- Operations Improvement
Timeline
District Manager
SaaS, Asurion
05.2013 - Current
Youth Development Specialist
Boys & Girls Club
09.2012 - 05.2013
Bachelors - Business Administration
Walden University
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