Faiza Durrani
New York
Summary
Finance Specialist with over 12 years of extensive expertise in banking and financial services, demonstrating a visionary approach to enhancing portfolio quality and customer satisfaction. Proficient in team leadership, customer relations, and financial analysis, driving strategic decision-making through innovative credit assessment frameworks. Committed to leveraging strong technical skills and organizational abilities to advance in the financial sector, ensuring optimal outcomes and continuous improvement.
Overview
2026
2026
years of professional experience
Work History
District Manager
Popeyes Chicken
- Oversaw daily operations across multiple locations to ensure compliance with company standards.
- Implemented training programs for staff to enhance performance and service quality.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Developed and maintained positive relationships with vendors to optimize supply chain efficiency.
- Coordinated marketing efforts to increase local store visibility and community engagement.
- Led initiatives to improve customer satisfaction scores through targeted service enhancements.
- Established performance metrics and monitored team progress to drive accountability and results.
- Mentored management teams, fostering leadership skills and operational excellence throughout the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Collections Specialist
Bank of America
Newark, DE
01.2020 - Current
- Directed credit risk assessment processes to ensure portfolio quality and reduce delinquency rates.
- Spearheaded team collaboration to enhance credit approval processes.
- Facilitated payment collection and established payment arrangements for credit card clients.
Education
Associate of Science - Business Administration
Kingsborough Community College
Brooklyn, NY07.2008
Skills
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Goal setting and performance metrics
Sales management
Customer relations
Financial management
Policies and procedures
Data analytics
Negotiation
Teamwork and collaboration
Computer skills
Timeline
Collections Specialist
Bank of America
01.2020 - Current
District Manager
Popeyes Chicken
Associate of Science - Business Administration
Kingsborough Community College