Danielle Parkhurst
Fishersville,VA
Summary
To obtain a challenging position utilizing my professional experience to drive results. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Consumer Loan Processor III
Navy Federal Credit Union
07.2022 - Current
- Develop and maintain positive working relationships with others to reach business goals
- Correspond with Members to inform them of documents needed for review
- Remain available for team updates and or questions in supervisors absence
- Mentor new hires on learning the production database.
Member Service Representative II- Credit Cards
Navy Federal Credit Union
08.2019 - 07.2022
- Exceptional Member service
- Reviewed Members accounts while monitoring for red flags
- Effectively communicated processes to members regarding transactions
- Processed transactions and procedures using multiple screens for different softwares
- Followed up on tasks sent to other departments for approval/review.
Call Center Insurance Agent
GEICO Insurance
08.2015 - 11.2018
- Maintained a high rating for each metric that the company used to rate call associates
- Exceptional customer service skills with customers as well as providers
- Proficient in data input programs used to collect insurance information
- Answered customer phone calls answering questions and offering services
- Collected and updated customer information to ensure coverage was correct
- Handled customer complaints in a professional manner.
Dental Assistant
Family Dentistry
10.2012 - 08.2015
- Greeted patients, record their check-in and verify patient’s insurance
- Scheduled and confirmed patient appointments
- Presented patients with treatment plans
- Walked patients to front desk and collect balance on account
- Mailed continuing care cards to patients
- Used the Dentrix software program on a daily basis.
Skills
Organized
Adaptable
Detail Oriented
Punctual
Motivated
Multi-Tasking
Effective Communication
Problem Solver
Timeline
Consumer Loan Processor III
Navy Federal Credit Union
07.2022 - Current
Member Service Representative II- Credit Cards
Navy Federal Credit Union
08.2019 - 07.2022
Call Center Insurance Agent
GEICO Insurance
08.2015 - 11.2018
Dental Assistant
Family Dentistry
10.2012 - 08.2015