Danielle Parkhurst
Fishersville,VA
Summary
To obtain a challenging position utilizing my professional experience to drive results. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Consumer Loan Processor III
Navy Federal Credit Union
Vienna, VA
07.2022 - Current
- Develop and maintain positive working relationships with others to reach business goals
- Correspond with Members to inform them of documents needed for review
- Remain available for team updates and or questions in supervisors absence
- Mentor new hires on learning the production database.
Member Service Representative II- Credit Cards
Navy Federal Credit Union
Vienna, VA
08.2019 - 07.2022
- Exceptional Member service
- Reviewed Members accounts while monitoring for red flags
- Effectively communicated processes to members regarding transactions
- Processed transactions and procedures using multiple screens for different softwares
- Followed up on tasks sent to other departments for approval/review.
Call Center Insurance Agent
GEICO Insurance
Fredericksburg, VA
08.2015 - 11.2018
- Maintained a high rating for each metric that the company used to rate call associates
- Exceptional customer service skills with customers as well as providers
- Proficient in data input programs used to collect insurance information
- Answered customer phone calls answering questions and offering services
- Collected and updated customer information to ensure coverage was correct
- Handled customer complaints in a professional manner.
Dental Assistant
Family Dentistry
Montclair, VA
10.2012 - 08.2015
- Greeted patients, record their check-in and verify patient’s insurance
- Scheduled and confirmed patient appointments
- Presented patients with treatment plans
- Walked patients to front desk and collect balance on account
- Mailed continuing care cards to patients
- Used the Dentrix software program on a daily basis.
Skills
Organized
Adaptable
Detail Oriented
Punctual
Motivated
Multi-Tasking
Effective Communication
Problem Solver
Timeline
Consumer Loan Processor III
Navy Federal Credit Union
07.2022 - Current
Member Service Representative II- Credit Cards
Navy Federal Credit Union
08.2019 - 07.2022
Call Center Insurance Agent
GEICO Insurance
08.2015 - 11.2018
Dental Assistant
Family Dentistry
10.2012 - 08.2015