Madison Kibbe
Vancouver
Summary
Experienced Consumer Loan Processor with background in handling loan applications, verifying borrower information and documentation, and facilitating successful loan closing. Strong understanding of underwriting guidelines and compliance regulations. Demonstrated skills in communication, problem-solving, and relationship management that have enhanced customer satisfaction levels in previous roles. Committed to accuracy, timely processing, and providing exceptional service to both customers and team members.
Overview
6
6
years of professional experience
Work History
Consumer Loan Processor III
iQ Credit Union
Vancouver
04.2021 - Current
- Reviewed and processed consumer loan applications efficiently and accurately while following compliance and credit union guidelines.
- Prepared and issued loan documents according to company and BSA guidelines.
- Assisted in the development of new policies and procedures for consumer loan processing.
- Maintained up-to-date knowledge of relevant laws, regulations, products and services relating to consumer loans.
- Collaborated with third party vendors for various products and services.
Member Service Representative
iQ Credit Union
Battle Ground
07.2020 - 04.2021
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Educated members on credit union products and services effectively.
- Resolved member issues and complaints with professionalism.
- Collaborated with team members to enhance service delivery consistently.
- Participated in training sessions to improve service skills regularly.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Patient Transporter
Providence Portland Medical Center
Portland
08.2019 - 07.2020
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Checked all medical documents for accuracy prior to transporting patients.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06-2015
Skills
- Compliance adherence
- Customer relationship management
- Document preparation
- Problem solving
- Team collaboration
- Detail orientation
- Multitasking efficiency
- Risk assessment capabilities
Timeline
Consumer Loan Processor III
iQ Credit Union
04.2021 - Current
Member Service Representative
iQ Credit Union
07.2020 - 04.2021
Patient Transporter
Providence Portland Medical Center
08.2019 - 07.2020
High School Diploma -
Evergreen High School
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