Danielle Passey
Mesa,AZ
Summary
Seasoned Service Writer with experience in automotive service management, customer relations, and problem resolution. Skilled at explaining complex technical concepts to clients of varying levels of technical understanding. Strengths include strong analytical skills and communication abilities, leading to improved customer satisfaction scores in previous roles.
Overview
28
28
years of professional experience
Work History
Service Writer
USA Automotive
Mesa, AZ
10.1993 - 07.2021
- Provide cost estimates for additional repairs and services requested by customers.
- Managed administrative tasks including filing documents, addressing phone inquiries, and coordinating appointments.
- Maintained customer database with current contact information and vehicle description.
- Ordered and maintained vehicle parts, and kept shelves stocked and full.
- Managed bill payment.
- Employed various tasks and duties to mechanics.
Education
Clark College
Vancouver, WASkills
Customer Service
Management Duties
Warranty Processing and Insurance processing
Appointment scheduling
Timeline
Service Writer
USA Automotive
10.1993 - 07.2021
Clark College