Danielle Patrick
Moody,AL
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Specialist
Dirty Deeds Bikes & Customs
Moody, AL
05.2019 - 12.2021
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Planned schedules and workflows based on expected customer demands.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts and sales documents into digital database.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Science - Diagnostic Medical Sonography
03.2024
Skills
- Understanding Customer Needs
- Customer Data Confidentiality
- Verbal and Written Communication
- Data Entry and Maintenance
Timeline
Lead Customer Service Specialist - Dirty Deeds Bikes & Customs
05.2019 - 12.2021
Ivy Tech Community College of Indiana - Associate of Science, Diagnostic Medical Sonography