Danielle Pattee
Grand Rapids,MI
Summary
Customer-focused professional with over 20 years of experience delivering exceptional service in fast-paced environments. Highly organized, detail-oriented, and energetic, with strong problem-solving skills, and the ability to respond quickly to inquiries while managing multiple priorities. Adaptable and flexible, with a proven ability to build strong relationships, collaborate with high-performing teams, and consistently meet or exceed organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant
ArtiFlex Manufacturing, Inc.
Grand Rapids, USA
11.2021 - Current
- Supported multiple high-level roles by prioritizing competing demands and balancing diverse tasks.
- Collected, organized, and verified monthly expense reports for seven Michigan locations.
- Developed a system for storing and maintaining legal documents, ensuring currency and compliance.
- Created and distributed internal communications to enhance organizational transparency.
- Delivered customized reporting presentations tailored to stakeholders including board members and executive teams.
- Executed events and experiences for company meetings, town halls, parties, and quarterly offsites.
- Recorded, edited, and produced videos for various internal communications and training uses.
- Managed fleet operations encompassing vehicle procurement, safety assessments, and departmental reporting.
Renovation Project Manager/Project Design Coordinator
Holland Home
Grand Rapids, USA
09.2018 - 07.2021
- Managed and organized all incoming construction renovation projects for apartments, condominiums, and homes.
- Collaborated with clients to plan and coordinate interior design renovations of reserved units.
- Maintained and updated software applications including Microsoft Office, Micromain, Procore, Smartsheets, and Workhub.
- Developed quotes for upgraded items and tracked accepted items for financial purposes.
- Facilitated meetings with vendors, trade staff, and contractors until project completion.
- Worked with sales teams to establish personal connections with clients for reassurance during home sales and moving.
Administrative Assistant
Holland Home Facility Services
Grand Rapids, USA
06.2017 - 09.2018
- Responsible for high volume call center requests including maintenance, grounds, trades, and housekeeping inquiries.
- Responsible for managing office inventory and supplies.
- Initiated open communication in Call Center to urge relationship building and create a positive work environment.
- Responsible for resident portal requests and web requests from other departments.
- Developed new filing and organizational practices for more efficient data entry and retrieval.
Palliative Care Administrative Assistant/Medical Assistant
Holland Home – Faith Hospice
Grand Rapids, USA
05.2015 - 06.2017
- Coordinated program development by initiating objectives, policies, and processes.
- Utilized customer service skills to deliver client-centered care.
- Oversaw relationships with referring providers, agencies, and clients to enhance collaboration.
- Managed schedules and appointments for all Palliative Care Providers across various settings.
- Supervised clinical staff while providing necessary support and guidance.
- Facilitated weekly meetings among providers to ensure effective communication.
- Supported billing staff with documentation and insurance information for accurate revenue collection.
Education
Bachelors - Business Administration & Leadership
Cornerstone University
Grand Rapids, MI05.2022
Certified Medical Assistant -
Ross Medical Center
Grand Rapids, MI04-2008
High school diploma -
East Grand Rapids High School
East Grand Rapids, MI05.2006
Skills
- Customer service excellence
- Microsoft Office
- Expense management
- Cross-functional collaboration
- Written and oral communication
- Innovative and creative thinking
- Event and travel coordination
- Schedule & calendar planning
Certification
Notary Public State of Michigan, 07/30
Hobbies and Interests
- Literature
- Gardening
- Music
- Running
- Yoga
- Crafting
- Knitting & Crocheting
Timeline
Executive Assistant
ArtiFlex Manufacturing, Inc.
11.2021 - Current
Renovation Project Manager/Project Design Coordinator
Holland Home
09.2018 - 07.2021
Administrative Assistant
Holland Home Facility Services
06.2017 - 09.2018
Palliative Care Administrative Assistant/Medical Assistant
Holland Home – Faith Hospice
05.2015 - 06.2017
Bachelors - Business Administration & Leadership
Cornerstone University
Certified Medical Assistant -
Ross Medical Center
High school diploma -
East Grand Rapids High School