DANIELLE PAUP
Summary
Enterprising project manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
GFiber Lead Sales and Service Specialist
Nelson Connects
02.2022 - Current
- Manage a team day to day to service current customers through returns, installs and issue requests, assist in writing the schedule, creating and planning special events at the kiosk to elevate performance, lead training sessions to teach technique, developed and produced various shot social media style content for internal training and performance improvement, met with other location leads regularly and shared training for development and operations, oversaw and was a part of a 42% customer interaction increase during a 6 month time, trained and oversaw reps that are assisting with returns and inventory processes, developed a kiosk training system for new hires, coached and trained new and current reps with proficiency in customer service skills, was a lead in sales throughout time in position
Teen Challenge: Kansas City Girls Academy (Principal, Teacher and PE Coach)
05.2018 - Current
- Manage the classroom and other teachers, managed the accreditation process with ILCS, development and implantation of study tools and online resources, saw growth from 8-32 girls over the course of time, served on multiple ministry trips, wrote and facilitated a physical education plan for teen girls that included HIIT training, multiple sports, yoga and Zumba dance, leader of parent communication and communication of online school, hosted multiple events and collaborated with other staff members
Eleos Coffee
08.2017 - 02.2018
- General Manager: overseeing staff; assisting with customer service and training; managing stock and inventory; collaboration with other managers; development & creation of new products; organizing, creating and hosting events; analyzing product and sales trends
Chick-Fil-A, Mission, KS
11.2016 - 08.2017
- Training Manager: oversaw, trained and managed staff; created & developed a training plan; coordinated daily flow in store & catering events; supported marketing & hospitality directors
Freedom for Youth Ministries, Des Moines, IA
09.2015 - 11.2017
- Manager of High School Students: created & developed curriculum for special events, Bible classes, leadership classes, and work training; supported program staff for K-12; recruited students at multiple high schools; taught classes and mentored youth
Education
Bachelor of Arts - Elementary Education
Faith Baptist Bible College
Ankeny, IA05.2015
Associate of Arts - Missions And Biblical Studies
Faith Baptist Bible College And Theological Seminary
Ankeny, IA05.2015
Skills
Administrative Experience
Event Coordination
Creativity
Project Management
Marketing
Leadership Experience
Problem Solving Abilities
Self-Motivation
Work Ethic
Developer
Strategic
References
Please contact me for current information
Languages
Spanish
Limited Working
Certification
CPR
Volunteer
- 2017 - Present, New Life Young Adults Leader and Coffee Ministry Leader, Lead & coordinate service projects, emphasize relationship-building & serving KC
- 2010 -2015, Hope Ministries for the Homeless, Led chapels monthly; served meals regularly; led Bible study for young homeless girls
Leadership Experience
- 2006 - 2010, Honor Roll
- 2017 - Present, Member and Leader at New Life City Church
- 2012 - 2015, Children's Church Coordinator
- 2010 - 2015, Hope Ministries M25 Volunteer
- 2006 - 2010, Vice President of Destructive Decisions
- 2013 - 2016, Camp Counselor at Camp Fairwood for all ages and families
- 2018 - Present, Emerging Leaders Program Levels: 1,2 and ongoing
- 2020 - Present, Crisis Chaplain
Hobbies and Interests
- Traveling
- Outdoors
- Weightlifting
- Triathlons
- Baking
- Country Dancing
- Exploring
Timeline
GFiber Lead Sales and Service Specialist
Nelson Connects
02.2022 - Current
Teen Challenge: Kansas City Girls Academy (Principal, Teacher and PE Coach)
05.2018 - Current
Eleos Coffee
08.2017 - 02.2018
Chick-Fil-A, Mission, KS
11.2016 - 08.2017
Freedom for Youth Ministries, Des Moines, IA
09.2015 - 11.2017
Bachelor of Arts - Elementary Education
Faith Baptist Bible College
Associate of Arts - Missions And Biblical Studies
Faith Baptist Bible College And Theological Seminary