Danielle Pedersen
Sacramento,CA
Summary
Enthusiastic store manager with 6+ years of experience supervising staff in retail/sale settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
Work History
District Leader
California Sun
01.2023 - Current
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Processed orders and issued documentation.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Evaluated management performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to management and other team members.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accounts Payable Specialist
PLUMBING AND DRAIN
12.2019 - 04.2019
- Contacting customers in regards to past do bills, collecting payments, creating and sending outinvoices via email or physical mail.
- Answering phones and answering customers concerns andquestions.
Collections Specialist
Exeter Finance LLC
06.2017 - 05.2018
- I reached out to clients about previous bills.
- Made connections and collected on pass due accounts.
Store Manager
Shoe Sensation
10.2014 - 04.2017
- Oversaw all the daily procedures in all the store aspects.
- Engaged and interacted with customers to create positive shopping experiences and drive out teams to the top
- Coached my team and others on our product making sure they had the right tools and access to.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Responded to customer concerns with friendly calm Perspective so we usually we able to de escalate them.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Traveled to sister stores to provide retraining in management and rebuilding teams.
- Responsible in building and opening new locations.
- Assess productivity and revenue
Bartender
HOTEL MEAD
08.2013 - 10.2014
- Upsold daily specials and beverage promotions to raise our sales
- Kept or inventory well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions such as sock hops, Halloween parties, cutest couple contest
Head Sales Associate
Newzotic Novelties
11.2010 - 01.2013
- Customer service. Insured I knew all products we sold to help our guests ensure they would be happy with their purchase
- Highly motivated to meet our stores daily/weekly/yearly goals.
- In charge in training all new associates in our daily to do lists and also all of our inventory.
- Daily opening and closing procedures along with cash deposits.
Education
High school diploma -
Duncan Russell High School
Skills
- Organizational Skills
- Vendor relationship management
- Manage Inventory
- Team leadership
- Decision-making skill
- Dependable and reliable
- Strong multi-tasking
- Meticulously detail-oriented
- Accurate money handling
- Conflict resolution
- Service Prioritization
- Pre-shift walk-through
- Customer Relationship building
- Product Restocking
- Refund handling
- Credit card processing
- Financial shortage analysis
- Retail merchandising
- Store Management
- Scheduling
- Team Leadership
- Sales
- Inventory control
- Stock management
- Scheduling knowledge
- Merchandising
- Delegation
- Staff training/development
- Employee reviews
- Recruitment
- Conference calls
- Holding monthly team meetings
Affiliations
- Member with the Chamber of Commerce from 2014 - 2017 as an ambassador
- Volunteered my services as the town of Menominee photographer for all of their charity events
- Organized blood drives
Timeline
District Leader
California Sun
01.2023 - Current
Accounts Payable Specialist
PLUMBING AND DRAIN
12.2019 - 04.2019
Collections Specialist
Exeter Finance LLC
06.2017 - 05.2018
Store Manager
Shoe Sensation
10.2014 - 04.2017
Bartender
HOTEL MEAD
08.2013 - 10.2014
Head Sales Associate
Newzotic Novelties
11.2010 - 01.2013
High school diploma -
Duncan Russell High School
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