Danielle Pruitt
Moreno Valley,United States
Summary
Dependable Health Aide with 5+ year history of delivering kind, supportive services to patients. Empowering clients to be independent by teaching self-care and behavior awareness. Proficient in working with individuals with disabilities.
Overview
7
7
years of professional experience
Work History
Veterans Service Representative
Los Angeles Veterans Affairs
Los Angeles, CA
02.2024 - Current
- Developed educational materials related to veteran rights and entitlements for distribution at public events or meetings.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Compiled data on veteran population demographics within a specific geographic area for use in planning outreach efforts or evaluating program performance.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Researched relevant laws and regulations related to veterans' benefits.
- Maintained records of all veteran service activities.
- Processed applications for enrollment in VA health care system.
- Evaluated processes used by staff members who handle claims involving military service-connected disabilities.
- Assisted veterans in preparing documents required for benefit claims.
- Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
- Prepared reports on veteran program utilization and effectiveness.
- Attended conferences, seminars, meetings related to veteran affairs topics.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Supported claimants in obtaining admission to outpatient treatments, pharmacy items and prosthetic equipment.
- Mentored new employees on laws, regulations, and organization policies to reduce onboarding time.
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to utilize community resources for resident's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
Advanced Medical Support Assistant
Loma Linda Veterans Hospital
Loma Linda, CA
09.2022 - 01.2024
- Updated outdated patient information to maintain current records.
- Retrieved patient files for doctors.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Entered codes, based on diagnosis to maintain accuracy for billing department.
- Communicated pertinent information and potential problems to physicians and nurses.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted physicians with finalizing reports, speeches or presentations.
- Documented and filed patient data and medical records.
- Assessed medical codes on patient records for accuracy.
- Performed routine quality assurance audits to promote data integrity.
- Compiled and maintained logs, and statistical or research records to locate requested health data.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Health Aide
Loma Linda Veterans Hospital
Loma Linda, CA
12.2021 - 09.2022
- Delivered basic health care services for patients by checking vital signs and administering prescription medications.
- Completed daily progress notes and journal entries, reporting patients' status and concerns to supervisors.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Scheduled and accompanied clients to medical appointments.
- Monitored patient condition by observing physical and mental status, intake and output and exercise levels.
- Facilitated planning and development of patients' schedules, appointments and financial budget.
- Arranged non-medical and medical transportation accommodations and assisted with entering and exiting vehicle.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Wrote reports, business correspondence and procedure manuals.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Scheduled follow-up home visits post-crisis to evaluate status of client.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Completed investigations of security incidents and wrote reports for permanent record.
- Submitted accurate and timely daily reports, forms and other documentation.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Worked with severely mentally ill, homeless and dually-diagnosed adults.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Conferred with clients to discuss treatment options and therapy goals.
- Documented service plans, treatment reports and progress notes.
- Provided counseling for relapse prevention, social issues and mental health problems.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Executed appropriate risk-assessment and mitigation strategies.
- Diagnosed mental health, emotional and substance abuse disorders.
- Led patients in individual, family, group and marital therapy sessions.
- Referred clients to external resources for additional support.
- Diagnosed and formulated treatment goals for patients utilizing current DSM.
Case Manager/Administrative Assistant
Riverside Office on Aging
Riverside, CA
10.2019 - 09.2021
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Wrote reports, business correspondence and procedure manuals.
- Initiated patient and family education and discharge planning at admission.
- Provided transparency to clients and support system regarding care provisions and cost of services.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
- Scheduled follow-up home visits post-crisis to evaluate status of client.
- Addressed and responded immediately to patient issues to prevent care plan delays.
- Conducted regular home visits to review and monitor care plans based on clients' needs and program requirements.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building.
- Communicated with payers regarding clients' conditions, treatments and transitional plans.
- Maintained up-to-date case records with case activity status.
- Submitted emergency financial assistance applications and supporting documentation for eligible clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Transitioned clients to different providers based on progress or needs.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Interviewed clients to highlight needs and develop personalized health care plans.
- Administered initial and regular psychosocial assessments to develop and implement individualized service plans.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Reviewed treatment plans against individual goals and healthcare standards.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Assessed cases for instances of abuse and neglect and took appropriate action.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed correspondence, reports and meeting notes.
- Delivered exceptional customer service through direct communication with clients and team members.
- Processed financial documents, contracts, expense reports and invoices.
Youth Counselor
Community Now
Moreno Valley, United States
07.2017 - 09.2019
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Supervised youth group members to maintain organized and safe environment.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Monitored behavior in individual and group sessions and intervened when necessary.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Documented actions and incidents associated with youth program participants.
- Planned guidance and counseling programs to meet identified priorities and program objectives.
- Counseled individual youth and small groups on presenting needs and concerns.
- Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
- Provided cognitive-based therapy to assist with challenge and crisis resolution.
- Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
- Drafted weekly progress reports and memos to inform family members of youth progress and needs.
- Assessed and reported student behavior and progress.
- Studied treatment plans to understand and implement interventions.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety and physical or substance abuse.
- Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
- Adhered to federal and state documentation mandates regarding records and file management.
- Maintained confidentiality through stringent handling of charts and data.
- Partnered with teachers to outline therapy goals and monitor progress against objectives.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
06.2017
Some College (No Degree) - Psychology
Moreno Valley College
Skills
- Multitasking
- Critical thinking
- Active listening
- Friendly, positive attitude
- Flexible schedule
- Planning & organizing
- Reliable & trustworthy
- Communication
- First Aid/CPR
- Data management
- Microsoft Office Expert
- Good work ethic
- Problem resolution
- Organizational skills
- Mood disorders knowledge
- Suicide prevention specialist
- ADHD/ADD specialist
- Behavioral therapy
- Community outreach expert
- Violence prevention
- Family therapy
- Trauma-informed therapy
- Child welfare and protective services
- Cognitive behavioral therapy
- Patient-centered care
- Conflict resolution
- Schedule mastery
- Project management
- Data evaluation
- 10-key proficiency
- Technologically savvy
- Excel spreadsheets
- Records management systems
- Types 45 WPM
- Confidential document control
- Phone call answering
- Medical terminology
- Administrative operations
- Benefits Administration
- Claims Processing
- Regulations knowledge
- Interviewing techniques
- Referral Coordination
- Service Optimization
- Documentation Management
- Documentation proficiency
- Quality Assurance Controls
Timeline
Veterans Service Representative
Los Angeles Veterans Affairs
02.2024 - Current
Advanced Medical Support Assistant
Loma Linda Veterans Hospital
09.2022 - 01.2024
Health Aide
Loma Linda Veterans Hospital
12.2021 - 09.2022
Case Manager/Administrative Assistant
Riverside Office on Aging
10.2019 - 09.2021
Youth Counselor
Community Now
07.2017 - 09.2019
High School Diploma -
Nathaniel Narbonne Senior High School
Some College (No Degree) - Psychology
Moreno Valley College