KENNETH OPPONG
Saint Michael,MN
Summary
Veterans service professional with extensive experience assisting veterans in accessing their benefits and services. Proven track record of enhancing service delivery and resolving complex issues effectively. Strong focus on teamwork and meeting changing demands with flexibility and reliability. Expertise in case management and client advocacy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterans Service Representative
U.S. Department of Veterans Affairs
02.2024 - 07.2025
- Analyzed claims, verified documents, and ensured compliance with federal regulations.
- Handled sensitive PII/PHI with strict data protection procedures.
- Worked with case management systems and digital filing workflows.
Unit Supply Specialist
U.S. Army
01.2020 - 01.2024
- Managed secure equipment inventory, logistics, and accountability.
- Implemented security controls for equipment storage and access.
- Gained strong discipline, documentation, and risk management skills.
Medical Records Assistant
Ghana, West Africa
03.2018 - 01.2020
- Managed patient records, privacy compliance, and secure data workflows.
- Strengthened attention to detail and information security practices.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Trained new staff on medical record protocols and software usage, promoting team competency and consistency.
- Collaborated with healthcare providers to resolve discrepancies in patient information, maintaining data integrity.
- Streamlined record-keeping processes for increased efficiency in the storage and retrieval of patient information.
Education
MBA - MBA
University of Maryland Global Campus
Adelphi, MDBachelor of Arts - Integrated Development Studies (Economics)
University For Development Studies
12-2015
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD03-2026
Skills
- Disability evaluation
- Claims processing
- Benefits administration
- Interviewing techniques
- Regulations
- Staff education and training
- Patient assessment
- Trauma-informed care
- Time management
- Multitasking
Certification
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- CompTIA Security+ (In Progress)
Timeline
Veterans Service Representative
U.S. Department of Veterans Affairs
02.2024 - 07.2025
Unit Supply Specialist
U.S. Army
01.2020 - 01.2024
Medical Records Assistant
Ghana, West Africa
03.2018 - 01.2020
MBA - MBA
University of Maryland Global Campus
Bachelor of Arts - Integrated Development Studies (Economics)
University For Development Studies
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus