Danielle Raab
McDonald,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time Patient Care Technician position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Manager and Training Coordinator
Texas Roadhouse
12.2018 - Current
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
Waitress/Hostess
Quaker Steak & Lube
06.2017 - 03.2018
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shift Manager
Dairy Queen
06.2015 - 03.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed staff hiring, training and supervision.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
CCAC
West Allegheny Senior High School
Imperial, PA05.2016
Skills
- Professionalism
- Customer Service
- Training and coaching
- Effective Communication
- Health Code Compliance
- Relationship Building
- Leadership abilities
- Time management
- Self Motivation
- Health and Safety Regulations
- Team Collaboration
Accomplishments
CHAMPS Award
Certification
CPR Certified
Timeline
Front of House Manager and Training Coordinator
Texas Roadhouse
12.2018 - Current
Waitress/Hostess
Quaker Steak & Lube
06.2017 - 03.2018
Shift Manager
Dairy Queen
06.2015 - 03.2017
CCAC
West Allegheny Senior High School