Danielle Randell
Racine,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Registered Customer Service Representative
Ascension Hospital
Racine, Wisconsin
06.2024 - Current
- Provided excellent customer service to patients over the phone and in person.
- Assisted patients with inquiries, complaints and requests related to products or services.
- Collaborated with other departments to ensure customer satisfaction.
- Adhered strictly to confidentiality protocols when handling sensitive information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Leasing Consultant
Intersolutions
Houston, US
12.2023 - 05.2024
- Consult with future residents to obtain information to assure the property is a great fit for them
- Showing vacant apartment, handling maintenance requests, providing information about lease terms and posting apartments ads on social media
- Well organized, having negotiation and people skills, persuasion presentation abilities and an aptitude in understanding residents requirements
Account Manager Debt Collector
First Investors Financial Services
Houston, US
07.2022 - 12.2023
- Perform 50+ daily inbound/outbound calls to customers and other financial institutions
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Ask questions to determine reasons for delinquency source of income and next pay date to build solutions for financial issues
- Collect past due balances, make payments arrangements, post payments, and finalize settlements in a timely manner and negotiate credit extensions when necessary
Education
High School Diploma - Business Management
Cylde C Miller Career Academy
St Louis, Missouri05.2013
Skills
- Interpersonal Communication
- Critical Thinking
- Project Management
- Collaboration
- Leadership
- Attention To Detail
- Microsoft Skills
- Adaptability
Volunteer Experience
Homeless Shelter, 2020-2023, Assist with the meal planning to meet nutritional plans., Packing and delivering meals., Answered phone calls and emails, responding quickly to questions and inquiries within company established timeframes., Maintained high level of professionalism and calmness with homeless even in high-stress situations., Maintained clean and well-organized environment for client happiness and safety.
Timeline
Registered Customer Service Representative
Ascension Hospital
06.2024 - Current
Leasing Consultant
Intersolutions
12.2023 - 05.2024
Account Manager Debt Collector
First Investors Financial Services
07.2022 - 12.2023
High School Diploma - Business Management
Cylde C Miller Career Academy