Danielle Rayburn
Indiana,IN
Summary
Diligent patient service representative with comprehensive background in coordinating surgery schedules and facilitating seamless communication between medical staff and patients. Proven ability to streamline scheduling processes and ensure accuracy in appointment management. Demonstrated proficiency in multitasking and maintaining confidentiality in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Server
Aspen Creek Grill
12.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to customer needs.
- Implemented upselling techniques that enhanced guest experience and increased sales.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Patient Service Representative
Axia Women's Health
07.2021 - Current
- Managed patient scheduling and appointment coordination.
- Scheduling surgeries and contacting reps.
- Facilitated effective communication between patients and healthcare providers.
- Handled patient inquiries and concerns with empathy, ensuring positive experiences throughout interactions.
- Streamlined check-in processes to improve operational efficiency and reduce patient wait times.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Chaperoning in patient rooms.
Patient Services Coordinator
OrthoIndy
09.2005 - 06.2021
- Coordinated patient scheduling and managed appointment reminders to enhance workflow efficiency.
- Scheduled surgeries and contacted reps.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans.
- Managed insurance verification processes, resolving discrepancies to uphold patient service standards.
Education
Southport High School
Indianapolis, INSkills
- Strong work ethic
- Exceptional customer service
- Client relationship management
- Prioritization and scheduling expertise
- Multi-tasking
- Appointment scheduling
- Schedule coordination
- HIPAA compliance
- Teamwork orientation
Timeline
Server
Aspen Creek Grill
12.2024 - Current
Patient Service Representative
Axia Women's Health
07.2021 - Current
Patient Services Coordinator
OrthoIndy
09.2005 - 06.2021
Southport High School
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