Danielle Rayno
Wilmington,NC
Summary
Dedicated professional with extensive experience in customer service and education, committed to delivering exceptional client experiences. Known for effective communication, conflict resolution, and the ability to manage escalated situations with patience and efficiency. Brings strong organizational skills, strategic thinking, and a collaborative mindset to support continuous teamwork and improvement. Adept at multitasking, collaboration, and implementing new concepts that enhance overall performance.
Overview
27
27
years of professional experience
Work History
Customer Service Lead
Walmart
Wilmington, N.C.
04.2020 - Current
- Fostered team collaboration and communication to improve service delivery and enhance customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Elementary Education
New Hanover County Schools
Wilmington, N.C.
06.1999 - Current
- Cultivated communication channels with parents to enhance student learning and development.
- Maintained positive classroom culture through effective behavior management techniques that encouraged student engagement.
- Collaborated with colleagues to develop and implement effective teaching strategies that enhance student learning and foster a supportive educational environment.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Fostered mutual respect between teachers and students by promoting open dialogue and collaboration.
Education
Bachelor of Arts - Elementary School Teaching
SUNY At Cortland
NY06.1996
Skills
- Detailed record management
- Leadership and supervision
- Customer relationship support/de-escalation
- Effective communication
- Spreadsheet management
- Microsoft/Google excel and word
- Data entry and formatting
- Sorting and filtering data
- Creating and formatting tables
- Charts and graphs creation
Experience Summary
- Enhanced Team Collaboration: Led team efforts to improve service delivery, boosting customer satisfaction through effective communication.
- Resolved Customer Issues: Managed escalated customer and team member concerns with efficiency and a positive attitude, promoting high satisfaction.
- Delivered Knowledgeable Service: Provided prompt and informed responses to routine inquiries and complaints, ensuring a positive customer experience.
- Facilitated Parent Communication: Developed effective communication channels with parents, enhancing student development and engagement.
- Fostered Classroom Environment: Implemented behavior management techniques to maintain a positive classroom culture and encourage student participation.
Timeline
Customer Service Lead
Walmart
04.2020 - Current
Elementary Education
New Hanover County Schools
06.1999 - Current
Bachelor of Arts - Elementary School Teaching
SUNY At Cortland