DANIELLE RICCHIO
Sagent Behavioral Health
Wayzata,MN
9
years of professional experience
Dependable individual with strong organizational skills. Focused on providing exceptional customer service and maintaining coworker relations. Efficient in handling tasks efficiently and accurately. Exhibits solid work ethic and dedication. Conscientious and methodical; frequently praised for adaptability, competency, and creativity.
Work History
Patient Care Specialist
9 Months- Coordinated patient appointments, ensuring efficient scheduling.
- Collaborated with multidisciplinary teams to streamline tasks.
- Processed internal and external referrals; 200-300 tasks weekly.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Verified demographic and insurance information through state and commercial platforms, including EHR programs.
- Provided emotional support to patients and families, aiding overall care experience.
- Employee Appreciation Award recipient 2026
Retail Sales Associate
2 Years 9 Months- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Explained weekly sales and store card initiatives to customers.
- Provided friendly assistance to customers on the sales floor.
- Demonstrated excellent organizational skills while stocking shelves and displays.
- Utilized problem solving techniques for difficult transactions or returns.
- Maintained clean and organized sales floor.
Education
Bachelor of Individualized Studies - Child Psychology, Creative Writing, Human Wellness
- Awards & Honors: High Distinction Graduate
- GPA: 3.9
- Dean's List recipient
- U-Spatial Award Winner 2025
Skills
Problem-solving
Reliability and punctuality
Teamwork and collaboration
Efficient
Customer service
Attention to detail
Verbal and written communication
Empathetic and compassionate
Publications
- "Vexed" in Suspended Magazine - Represents Grief and Insomnia
- "Review of Button Pusher" in Campus Eye - Represents Child ADHD Diagnosis
Timeline
Patient Care Specialist
Sagent Behavioral Health
11.2025 - CurrentRead More
Retail Sales Associate
Gap Inc.
07.2017 - 04.2020Read More
University of Minnesota Twin Cities
Bachelor of Individualized Studies from Child Psychology, Creative Writing, Human Wellness
Read More