Danielle Richards
Silverthorne Chevrolet GMC
Robinson,IL
16
years of professional experience
Reliable and goal-oriented professional with extensive experience in service management and body shop operations. Skilled in mentoring teams, analyzing service metrics, and resolving customer complaints, contributing to enhanced satisfaction and operational excellence.
Work History
Service Manager
15 Years 6 Months- Led service department operations, ensuring high-quality customer experiences and satisfaction.
- Streamlined service workflows to enhance efficiency and reduce turnaround times.
- Mentored technicians, fostering skill development and promoting adherence to best practices.
- Analyzed service metrics to identify trends, driving continuous improvement initiatives.
- Resolved customer complaints in professional and a timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Body Shop Manager
2 Years- Oversaw daily operations of body shop, ensuring efficient workflow and high-quality repairs.
- Managed team performance through training programs and skill development initiatives.
- Implemented inventory control procedures to optimize parts management and reduce costs.
- Enhanced customer satisfaction by streamlining communication between clients and technicians.
- Coordinated scheduling for repair jobs, balancing workload across technicians to improve efficiency.
- Supervised and managed shop operations and tasks.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Experience with CCC estimating.
Education
Associate of Science
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Reliable and responsible
Time management
Goal oriented
Trustworthy and honest
Employee supervision
Accomplishments
Member of NADA 20 Group
Advisory Board Member for Automotive Technology - Vincennes University
Timeline
Body Shop Manager
Silverthorne Chevrolet GMC
04.2023 - 04.2025Read More
Service Manager
Silverthorne Chevrolet GMC
02.2011 - CurrentRead More
Lincoln Trail College
Associate of Science
Read More