DANIELLE RICHARDSON
Gilbert,AZ
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/ Shift Manager
Mr Brews Taphouse
Mesa, AZ
09.2024 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders in service techniques and product knowledge.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to customer satisfaction.
Patient Consultant/Asst Manager
Tryke Companies
01.2016 - 2020
- Anticipated patients needs, ensuring patient satisfaction
- Mjfreeway and Bio-Track system operation
- Personably connected with patients to determine accurate medications
- Consistently completed closing duties, including inventory
- Trained new employees quarterly
- Accurately counted cash drawers and distributed accordingly
Server
Sandbar Mexican Grill
01.2013 - 01.2016
- Enthusiastically greeted customers
- Consistently maintained knowledge of changing menu to offer recommendations, upsell with ease
- Created customer bonds for returning business
- Organizer and team helper
Customer Service Rep
Circle K
01.2011 - 01.2013
- Graciously welcome customers into the facility
- Point of sale system operation
- Anticipated and addressed guests needs
- Cashier duties, product assistance, shelf stocking
- Guaranteed positive customer service and resolving customer complaints
Education
undefined
Bartending School
01.2023
High School Diploma - undefined
Basha High School
01.2013
Skills
- Energetic work attitude
- Active listening skills
- Adaptive team player
- Excellent communication skills
- Creative problem solver
- Strong organizational skills
Certification
Title 4 basic Liquor Law Training
Timeline
Bartender/ Shift Manager
Mr Brews Taphouse
09.2024 - Current
Patient Consultant/Asst Manager
Tryke Companies
01.2016 - 2020
Server
Sandbar Mexican Grill
01.2013 - 01.2016
Customer Service Rep
Circle K
01.2011 - 01.2013
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Bartending School
High School Diploma - undefined
Basha High School