Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Riley

St Louis,MO

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

2
2
years of professional experience

Work History

Sales Manager

Coach USA
Saint Louis , MO
02.2022 - 12.2023
  • Resolved customer complaints regarding sales and service.
  • Utilized CRM systems to manage customer relationships and personalize sales efforts.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Reviewed financial statements regularly to track store performance.
  • Maintained a clean work environment to promote safety standards.
  • Monitored team sales targets and addressed deficiencies.
  • Monitored compliance with company policies and procedures, as well as legal regulations.
  • Conducted regular performance reviews, providing constructive feedback and coaching to improve sales skills.
  • Provided guidance to staff members regarding operational procedures.
  • Supported sales team members to drive growth and development.
  • Collaborated with team members to develop creative solutions for challenges.

Client Advisor

Tiffany & Company
Saint Louis, MO
11.2021 - 02.2022
  • Implemented innovative methods for streamlining the customer service process.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Analyzed customer data to generate reports on trends and insights.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Implemented new processes to streamline operations and improve efficiency.
  • Identified client needs and provided tailored solutions.

Education

High School Diploma -

Riverview Gardens High School
MO
06-1998

Skills

  • Regulatory compliance
  • Inventory management
  • Coaching and mentoring
  • Team building
  • Performance evaluation
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Employee training
  • Job planning

Timeline

Sales Manager

Coach USA
02.2022 - 12.2023

Client Advisor

Tiffany & Company
11.2021 - 02.2022

High School Diploma -

Riverview Gardens High School

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Danielle Riley