Danielle Rivera
Stockton,CA
Summary
Passionate about creating lasting customer satisfaction by delivering quality service and unparalleled support. Trained in customer service best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Clerk Processor
Goodwill Industries Of Sacramento Valley
10.2020 - 03.2021
- Sorted donated clothes for the sales floor.
- Created and tagged merchandise.
- Arranged sales floor.
- Helped sales floor when needed.
Clerk Processor
Goodwill Of Silicon Valley
04.2017 - 12.2017
- Sorted donated clothes .
- Created and tagged merchandise.
- Packed merchandise and sent it to retail store.
- Helped sales floor when needed.
- Interacted with customers by phone or in-person to provide information.
Customer Service Representative
Nordstrom Rack
08.2008 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered a large volume of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - General Studies
San Francisco City College
50 Frida Kahlo Way San Francisco, CA 9411209.2007
Skills
- Credit and Debt Card Processing
- Till Counting
- Credits and Refunds
- Stockroom Management
- Retail Merchandising
- POS Inventory System Operation
- Professional Customer Service Interactions
Timeline
Clerk Processor
Goodwill Industries Of Sacramento Valley
10.2020 - 03.2021
Clerk Processor
Goodwill Of Silicon Valley
04.2017 - 12.2017
Customer Service Representative
Nordstrom Rack
08.2008 - 09.2015
Associate of Applied Science - General Studies
San Francisco City College
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