Danielle Isabella Rodriguez

Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.

• CPhT - Certified Pharmacy Technician
• IV Sterile Compounding
• APHA Immunization Administration
• PTCB Controlled Substances Diversion Prevention

• Communicated clearly and professionally with patients to explain medication instructions, answer questions, and ensure understanding while maintaining HIPAA confidentiality.
• Contacted insurance companies to clarify coverage, resolve claim rejections, and assist patients with prior authorization needs.
• Provide excellent customer service by addressing patient concerns with empathy, patients, and accuracy.
• Used pharmacy software to document patient interactions, prescription notes, and workflow updates to ensure smooth operations.

• Assisted in training new pharmacy technicians and clerks on prescription processing, customer service standards, and pharmacy safety protocols.
• Demonstrated leadership by supporting workflow coordination, helping prioritize prescriptions, and guiding team members during high-volume pharmacy hours.
• Took initiative in identifying and correcting workflow inefficiencies to improve accuracy, reduce wait times, and enhance patient satisfaction.