Danielle Russo
Lake Worth
Summary
Customer-focused, performance-driven executive with extensive experience and verifiable success in the areas of marketing and communications. Strong ability to develop strategic plans and drive execution to increase business growth and development. Dedicated leader equipped with an entrepreneurial mindset, advanced technical skills, and exceptional customer service delivery.
Overview
8
8
years of professional experience
Work History
Insurance Verification Representative
Visionary Billing Solutions LLC
06.2024 - 03.2025
- Enhanced customer satisfaction with prompt and accurate insurance verifications for services.
- Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.
- Streamlined internal communications between departments through effective use of email, phone calls, and in-person meetings to discuss insurance verification updates or concerns.
- Ensured regulatory compliance by maintaining confidentiality of sensitive patient information during the verification process.
- Contributed to office productivity by managing high volumes of outbound calls for insurance verifications.
- Increased overall accuracy of billing department''s work through close collaboration with colleagues on complex cases requiring additional research or clarification on coverage specifics.
Manager/Front Desk
Hair Market/Burgati
07.2020 - 06.2024
- Monitored employee work to assess performance and identify knowledge gaps
- Called clients to confirm upcoming appointments and provided excellent customer service
- Restocked linen and laundry in all areas of the spa, ensuring a clean and comfortable environment
- Followed all required protocol's for scheduling spa appointments and ensured smooth operations
- Oversaw the upkeep of the entire facility and promptly notified maintenance for service repairs
- Processed guest credit card information for salon services maintained customer payment records
- Served as a primary point of contact for members and guests, providing information on spa products and services
- Entered customer demographic and preference data into the salon computer database accurately
- Maintained a polite and professional demeanor when handling challenging customer situations over the phone
- Provided timely and courteous updates to guests about their appointments
- Followed pre-assigned opening and closing procedures for each spa station to ensure smooth operations
Patient Access Specialist
Jupiter Medical Center
11.2023 - 01.2024
- Communicated with physicians and medical providers to clarify patient needs and appointment requests
- Advised patients on available services and community resources, based on current information
- Maintained compliance with HIPAA regulations to safeguard patient privacy
- Answered incoming phone calls and provided assistance to callers with questions or concerns
- Scheduled appointments for patients based on provider availability and patient preferences
- Verified patient demographic information and updated it in health records via online
- Collected insurance information
Credit Clerk
Eastern Metal Supplies
02.2023 - 11.2023
- Process and review credit applications to assess the creditworthiness of new customers
- Monitor and maintain customer credit limits based on credit policies and guidelines
- Prepare and send regular statements to customers regarding their outstanding outstanding balances
- Collaborate with the sales team to assess credit risks for potential large orders
- Reviewed customer credit applications for accuracy and completeness
- Supported sales department by providing them with updated customer financial information
- Checked credit reports from major credit bureaus for discrepancies or errors
Office Manager
At Your Service Garage Doors
09.2022 - 01.2023
- Built collaborative working relationships within organization to achieve goals
- Evaluated and reviewed office procedures to improve efficiency
- Fielded questions from staff, customers and vendors using phone and email
- Reconciled accounts and managed documents to facilitate office operations
- Thrived in a fast-paced and demanding environment
- Proactively listened to voicemails left overnight and promptly called customers back in the morning to address their needs
- Managed the business's social media accounts, posting two posts a week to keep the account active for clients and other businesses
Aftercare Counselor
Pierce Hammock Elementary School
08.2019 - 06.2020
- Communicated with parents and guardians to convey student challenges and achievements
- Promoted understanding of course material across academic subjects by offering tutoring and homework support
- Supervised classroom and worked to create welcoming environment conducive to learning
- Coordinated events such as holiday celebrations or talent shows
- Provided child supervision and always ensured the safety of children
- Maintained a well-prepared safety kit to address any emergencies effectively
Sterilization Technician
Morocco Orthodontics
08.2017 - 08.2019
- Kept ready stock of available items based on schedule by effectively organizing time, equipment and supplies
- Collected soiled or contaminated supplies and instruments from patient care areas and safely transported for sterilization
- Set up trays based on surgeons' instructions and typical needs of each procedure
- Verified proper functioning of equipment with routine inspections and tests
- Made impressions for study casts and handled materials accurately
Education
High School Diploma -
Seminole Ridge High School
Loxahatchee, Fl05-2017
Skills
- HIPAA compliance
- Insurance Verification
- Organizational Skills
- Attention to Detail
- Appointment Scheduling
- Empathy and Compassion
- Customer Service
- Patient Scheduling
- Critical Thinking
- Data entry and review
- Patient confidentiality
Timeline
Insurance Verification Representative
Visionary Billing Solutions LLC
06.2024 - 03.2025
Patient Access Specialist
Jupiter Medical Center
11.2023 - 01.2024
Credit Clerk
Eastern Metal Supplies
02.2023 - 11.2023
Office Manager
At Your Service Garage Doors
09.2022 - 01.2023
Manager/Front Desk
Hair Market/Burgati
07.2020 - 06.2024
Aftercare Counselor
Pierce Hammock Elementary School
08.2019 - 06.2020
Sterilization Technician
Morocco Orthodontics
08.2017 - 08.2019
High School Diploma -
Seminole Ridge High School
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