Danielle Salem
Sagamore Hills,OH
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Office Manager
Kia, Hyundai, and Genesis of Bedford
01.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Review incoming deals for completeness/accuracy of paperwork
- Post deals into accounting
- Reconciles various general ledger schedules
- Reconcile Manufacturer Statement as well as Payroll Bank statement
- Managed dealership floor plan including flooring, paying off vehicles, and floor plan audits
- In charge of Contracts in Transit, making sure all fundings are correctly posted into accounting
- Posted all monthly reserve, warranty and incentive statements
- Process payroll and configuring sales commissions
- Schedule cleaning throughout month
Accounts Payable and Receivable Specialist
BMW of Cleveland and Jaguar of Solon
05.2017 - 01.2018
- Achieved prompt resolution of disputed invoices through effective communication with vendors.
- Coordinate approval processes of all accounts payable invoices.
- Managed high volume invoice processing while maintaining accuracy in data entry, ensuring timely payments to suppliers.
- Balance batch summary reports for verification and approval.
- Code the general ledger and process vendor invoice payment.
- Verify details of transactions, including funds received and total account balances.
- Open and assign new client accounts.
- Reconcile daily deposits.
Warranty Administrator
Airport Nissan
03.2016 - 05.2017
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer.
- Processed claim paperwork and followed up on missing information to complete processing.
- Verified payment received within 30 days of submission.
- Handled daily deposit, books, and cash drawer balancing.
- Sustained repair orders to schedules.
- Closed service repair orders for clients.
- Scheduled all client service appointments.
Administrative Assistant
Infiniti of Beachwood
08.2013 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Maintained a clean reception area, including lounge and associated areas.
- Completed client luxury satisfaction training at The Ritz Carlton.
- Balanced four cash drawers and reconcile daily deposit.
- Closed customer pay, internal, and warranty repair orders.
- Processed all client Vehicle Purchase Program and Loyalty forms.
- Packaged new car deals before funding process.
- Cut and processed checks and MSO's for dealer trades.
Education
Some College (No Degree) -
Brown Aveda Institute
Rocky River, OH11-2012
Skills
- Customer service
- Microsoft Office Suite
- Office administration
- Account reconciliation
- Organizational skills
- Payroll processing
- Month-end closing
- General ledger maintenance
Timeline
Office Manager
Kia, Hyundai, and Genesis of Bedford
01.2018 - Current
Accounts Payable and Receivable Specialist
BMW of Cleveland and Jaguar of Solon
05.2017 - 01.2018
Warranty Administrator
Airport Nissan
03.2016 - 05.2017
Administrative Assistant
Infiniti of Beachwood
08.2013 - 03.2016
Some College (No Degree) -
Brown Aveda Institute
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