Danielle Samy
Fairburn,GA
Summary
Enthusiastic Senior Customer Service Representative with more than 25 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
31
31
years of professional experience
Work History
Administrative Assistant (Remote)
EZY EVENTS
09.2021 - 05.2023
- Answered high volume calls, approximately 30 calls per day.
- Data entry, accounts receivables, accounts payable
- Worked independently and efficiently with minimal supervision.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed time frames to meet service standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Agent (Remote)
SHIFTSMART
02.2020 - 09.2021
- Answered constant flow of customer calls (approx. 45 calls daily) for the Small business Administration (SBA) with minimal wait times during the pandemic.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer Service Associate (Remote)
AMAZON
08.2014 - 01.2020
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Agent (Remote)
WEST TELEMARKETING CORPORATION
09.2007 - 10.2008
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Administrative Assistant
MILLER & GAINES, PC
11.2002 - 08.2007
- Answering and screening calls for the Attorney/Partner
- Scheduling appointments, greeting clients
- Various office duties included but not limited to, customer service, opening new files, data entry, entering contracts, Assisted in pre-closing and post closing duties.
Check Processor
WACHOVIA BANK
08.2000 - 08.2002
- Reconciling and processing a High Volume of Checks for Business and Personal bank accounts., data entry, 10 Key, (10k - 15k strokes per minute), Final numbers required accuracy and being detail oriented.
Customer Service Agent
BELLSOUTH / AT&T
08.1997 - 06.2000
- Duties included answering a high volume of inbound calls, data entry, assisting with phone bills, payments, payment arrangements, setting up new phone service, sales of new products.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Personal Banking Associate
NATIONS BANK
08.1992 - 07.1997
- Answered a high volume of inbound calls, data entry, looked up customer personal and business accounts, made money transfers.
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
Education
Paralegal Certification (12 areas of Law) -
The Paralegal Institute
01.1991
Associates Degree in Science -
Kingsborough Community College
01.1989
Skills
- Inbound Phone Call Management
- Verbal and Written Communication
- Proficient in Microsoft Word, Excel, Outlook
- Teamwork and Collaboration
- Data Management
- Payroll and Budgeting
- Bookkeeping
- Technical Troubleshooting
- Typing, 40-45 WPM
- Alphanumeric Entry, 10k-15k KPH
References
Furnished Upon Request
Timeline
Administrative Assistant (Remote)
EZY EVENTS
09.2021 - 05.2023
Customer Service Agent (Remote)
SHIFTSMART
02.2020 - 09.2021
Customer Service Associate (Remote)
AMAZON
08.2014 - 01.2020
Customer Service Agent (Remote)
WEST TELEMARKETING CORPORATION
09.2007 - 10.2008
Administrative Assistant
MILLER & GAINES, PC
11.2002 - 08.2007
Check Processor
WACHOVIA BANK
08.2000 - 08.2002
Customer Service Agent
BELLSOUTH / AT&T
08.1997 - 06.2000
Personal Banking Associate
NATIONS BANK
08.1992 - 07.1997
Paralegal Certification (12 areas of Law) -
The Paralegal Institute
Associates Degree in Science -
Kingsborough Community College