Summary
Overview
Work History
Education
Skills
Timeline
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Jada Lindsey

Baton Rouge,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Communication Assistant (Remote)

Hamilton Relay Telecommunications
12.2021 - Current
  • Facilitates communication and provides interpretation services for deaf or hard of hearing individuals.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Maintained message content, tone, and emotion as closely as possible.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.

Assistant/Appointment Setter

American Income Life- Sean Smith
06.2021 - 12.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Beauty Advisor

Ulta Beauty Inc.
03.2021 - 09.2021
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.

Guest Advocate

Target
02.2018 - 12.2020
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Dairy Queen Grill & Chill
02.2018 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Trained and assisted new staff members.

Education

Real Estate License - Real Estate

Bob Brooks Real Estate School
3931 S Sherwood Forest Blvd, Baton Rouge, LA
02.2023

Some College (No Degree) -

Southern University And A & M College
Baton Rouge, LA

High School Diploma -

Walker High School
Walker, LA
05.2018

Skills

  • Customer Satisfaction
  • Teamwork and Collaboration
  • Time Management
  • Customer Conflict Resolution
  • Appointment Booking
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • Attention to Detail
  • Dependable and Responsible

Timeline

Communication Assistant (Remote)

Hamilton Relay Telecommunications
12.2021 - Current

Assistant/Appointment Setter

American Income Life- Sean Smith
06.2021 - 12.2021

Beauty Advisor

Ulta Beauty Inc.
03.2021 - 09.2021

Guest Advocate

Target
02.2018 - 12.2020

Cashier

Dairy Queen Grill & Chill
02.2018 - 04.2018

Real Estate License - Real Estate

Bob Brooks Real Estate School

Some College (No Degree) -

Southern University And A & M College

High School Diploma -

Walker High School

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