Derrick Davis
Fort Lauderdale,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Project Assistant - Remote
Private Employers
07.2020 - Current
- Worked with senior leadership to complete complex projects on time and under-budget.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Performed work according to project schedules and established quality standards.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
EBay Power Seller
Ebay.com
06.2009 - Current
- Managed customer service inquiries and complaints for customer satisfaction.
- Tested website features and functionality for optimal performance.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Created clear, precise and properly detailed product and service information on company website.
- Established and maintained e-commerce website to promote and sell products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Managed financial tracking, inventory coordination and social media marketing.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Customer Service Representative
Diva Salon And Spa
02.2013 - 02.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Line Assembler
Dillard High School
10.2010 - 05.2012
- Streamlined production process to maximize safety and productivity.
- Documented production data and output to enable tracking history and maintain accurate records.
- Removed imperfections in component pieces and finished work.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Customer Service Associate
Sheraton Yankee Clipper
08.2003 - 02.2009
- Cross-trained and provided backup support for organizational leadership.
- Informed customers about special promotions and provided detailed information for various products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
Sheraton Hotels
04.1999 - 02.2003
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT and marketing departments.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Education
High School Diploma -
Pine Ridge High School
Plantation, FL06.1999
Skills
- Vendor Oversight
- Deliverables Coordination
- Team Support
- Escalation
- Database Administration
- Telephone Etiquette
- Project Assistance
- Customer Satisfaction
- Client Relationships
- Quality Assurance
- Inquiry Requests
- Quality Production
- Online Auctions
- Online Platforms
- Customer Interaction
- Amazon FBA
- Product Sourcing
- Pirate Ship
- Customer Experience
- Retail Arbitrage
- InventoryLab
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Assistant - Remote
Private Employers
07.2020 - Current
Customer Service Representative
Diva Salon And Spa
02.2013 - 02.2023
Line Assembler
Dillard High School
10.2010 - 05.2012
EBay Power Seller
Ebay.com
06.2009 - Current
Customer Service Associate
Sheraton Yankee Clipper
08.2003 - 02.2009
Customer Service Representative
Sheraton Hotels
04.1999 - 02.2003
High School Diploma -
Pine Ridge High School
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