Danielle Sayers
Pulaski,VA
Summary
Experienced and committed customer service representative with a strong background in management and leadership. Strong team player known for an upbeat, approachable demeanor and proven ability to connect with others within the company. Driven by a commitment to ensuring customer satisfaction and propelling company achievements. Specializes in optimizing quality, speed, and operational processes. A dynamic and articulate professional with boundless energy and a results-driven mindset. Passionate about nurturing relationships, forging partnerships, and driving business growth..
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Offline)
Medical Transportation Management
Pulaski, VA
02.2022 - Current
- Directly supports the Supervisor by managing intake, tracking, and assignment of project work received through the queue, ensuring seamless workflow and timely completion of tasks.
- Proficiently handles requests received through CC Trip Request and MTM Link queues, ensuring timely completion and accuracy of trip processing.
- Plays a key role in building backdated trips and editing existing trip records.
- Assigns and templates subscriptions to Sole Source Providers,
- Collaborates with Vendor Account Managers, Dispatchers, Quality, and Claims teams to address and resolve issues related to incorrectly cancelled or denied trips, fostering a cohesive and effective workflow.
Customer Service Representative (online)
Medical Transportation Management
Pulaski, VA
01.2018 - 02.2022
- Handled customer inquiries courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Assistant Store Manager
Rural King
Wytheville, VA
09.2017 - 01.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Oreilly Auto Pats
Dublin, VA
03.2014 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Accounting And Business Management
Notre Dame College
Cleveland, OHSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Team Development
- Staff Training
- Spreadsheets
Timeline
Customer Service Representative (Offline)
Medical Transportation Management
02.2022 - Current
Customer Service Representative (online)
Medical Transportation Management
01.2018 - 02.2022
Assistant Store Manager
Rural King
09.2017 - 01.2018
Store Manager
Oreilly Auto Pats
03.2014 - 09.2017
No Degree - Accounting And Business Management
Notre Dame College