Danielle Sayers
Pulaski,VA
Summary
Experienced and committed customer service representative with a strong background in management and leadership. Strong team player known for an upbeat, approachable demeanor and proven ability to connect with others within the company. Driven by a commitment to ensuring customer satisfaction and propelling company achievements. Specializes in optimizing quality, speed, and operational processes. A dynamic and articulate professional with boundless energy and a results-driven mindset. Passionate about nurturing relationships, forging partnerships, and driving business growth..
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Offline)
Medical Transportation Management
02.2022 - Current
- Directly supports the Supervisor by managing intake, tracking, and assignment of project work received through the queue, ensuring seamless workflow and timely completion of tasks.
- Proficiently handles requests received through CC Trip Request and MTM Link queues, ensuring timely completion and accuracy of trip processing.
- Plays a key role in building backdated trips and editing existing trip records.
- Assigns and templates subscriptions to Sole Source Providers,
- Collaborates with Vendor Account Managers, Dispatchers, Quality, and Claims teams to address and resolve issues related to incorrectly cancelled or denied trips, fostering a cohesive and effective workflow.
Customer Service Representative (online)
Medical Transportation Management
01.2018 - 02.2022
- Handled customer inquiries courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Assistant Store Manager
Rural King
09.2017 - 01.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Oreilly Auto Pats
03.2014 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Accounting And Business Management
Notre Dame College
Cleveland, OHSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Team Development
- Staff Training
- Spreadsheets
Timeline
Customer Service Representative (Offline)
Medical Transportation Management
02.2022 - Current
Customer Service Representative (online)
Medical Transportation Management
01.2018 - 02.2022
Assistant Store Manager
Rural King
09.2017 - 01.2018
Store Manager
Oreilly Auto Pats
03.2014 - 09.2017
No Degree - Accounting And Business Management
Notre Dame College