Erick Figueroa Colon
Riverview,FL
Summary
Proactive and goal-orientated professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Dynamic team player with extensive experience in Offline Customer Service at Charter Communications, Spectrum, excelling in escalation and executive complaint resolution. Demonstrates exceptional computer skills and a friendly, positive attitude. Proven track record in enhancing customer satisfaction and streamlining operations, leveraging expertise in Sharefiles, Outlook, LexisNexis Risk Management, Kronos, CPNI / Social Engineering for Customer Operations and WebEx for efficient problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Offline Customer Service
Charter Communications, Spectrum
07.2015 - Current
- Part of Escalation Team which handle customers request to elevate complaint to higher level.
- Member of the ECAF team which worked executive level and agency complaints that have been received. The ECAF team will access the applicable programs to properly research and resolve the customer complaint. Worked on Task processes and training / videos.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance in multiple tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Computer skills
- Knowledge in Sharefiles
- WebEx
-Outlook
- LexisNexis Risk Management
- kronos
- avaya agent
- CPNI / Social Engineering for Customer Operations - Friendly, positive attitude
- Teamwork and collaboration
- Organizational skills
- Customer service
- Verbal communication
- Problem-solving
- Bilingual
Accomplishments
- Achieved Highest scorecard in October 2023 by completing multiple tasks with accuracy and efficiency.
- Recognized for Keys to Success - "Bronze Award" (2) awards
Certification
Spectrum Bronze Keys to Success Award (2)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Offline Customer Service
Charter Communications, Spectrum
07.2015 - Current
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