DANIELLE SHEA
Cedar Falls,USA
Summary
Accomplished finance and operations expert with extensive experience in managing accounts payable, accounts receivable, budgeting, onboarding, and payroll. Proficient in team leadership and process improvement, with strong skills in Microsoft Office. Talented at building positive relationships with a diverse range of individuals. Dedicated to improving operational efficiency and maintaining financial integrity.
Overview
28
28
years of professional experience
Work History
Revenue Auditor
Isle Casino Hotel Black Hawk
Waterloo, IA
02.2025 - Current
- Audited revenue receipts to ensure compliance with financial regulations.
- Analyzed discrepancies in receipts and recommended corrective actions.
- Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
- Developed and maintained detailed documentation of audit processes and findings.
- Collaborated with finance team to enhance reporting accuracy and efficiency.
Finance Director/HR Director
Family YMCA of Black Hawk County
Waterloo, IA
10.2019 - Current
- Maintain accounts payables and accounts receivables.
- Oversaw financial reporting, ensuring compliance with regulatory standards.
- Successfully managed multiple audits, ensuring accurate financial information was presented to external parties without discrepancies or delays.
- Managed company cash flow by monitoring daily transactions.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Coordinated with department heads to create realistic budgets that aligned with strategic goals, enhancing departmental accountability.
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
Operations Manager
Family YMCA of Black Hawk County
Waterloo, IA
10.2019 - 08.2023
- Processed third party billing payments
- Monitored EFT and credit card returns
- Monitored past due balances
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Front Desk Staff
Cedar Falls Recreation Center
Cedar Falls, IA
02.2008 - 02.2023
- Greeted and assisted visitors, ensuring positive first impressions and efficient service delivery.
- Processed registration and membership transactions, maintaining accurate records in the management system.
- Collaborated with team members to maintain cleanliness and organization of front desk area.
- Provided information about programs, events, and facility amenities to enhance visitor experience.
- Resolved customer concerns promptly, contributing to improved satisfaction and retention rates.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed strong rapport with returning guests, fostering long-term relationships that led to repeat business opportunities.
AR Specialist
Terex Global Services
Waverly, IA
02.2014 - 10.2019
- Monitoring the GBS email inbox and distribute requests to the correct collector
- Ran credit card payments for all divisions.
- Resolved discrepancies in accounts receivable through effective communication with clients.
- Conducted regular account reconciliations to ensure accuracy of financial records.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
- Facilitated cross-functional collaboration between the AR team and other departments, promoting a unified approach to financial management within the organization.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Servicing Operations Specialist
Ocwen Loan Servicing formerly GMAC Mortgage
Waterloo, IA
04.2012 - 02.2014
- Preparing documents for Investor Mortgage Sales such as assignments and allonges.
- Curative and recovery of mortgage documents to complete legal and credit files for investors.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Reviewed and validated details of loan applications and closing documentation.
Receptionist
Witham Auto Center
Waterloo, IA
03.2012 - 08.2014
- Greeted visitors and managed front desk operations to ensure a welcoming environment.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Provided administrative support by preparing documents and managing correspondence promptly.
- Kept reception area clean and neat to give visitors positive first impression.
Loan Counselor
Witham Auto Center
Waterloo, IA
03.2012 - 04.2012
- Engaged with clients to negotiate payment arrangements and resolve outstanding loan balances.
- Monitored accounts for delinquency trends, identifying potential risks and implementing proactive solutions.
Service Analyst
CUNA Mutual Life Insurance Company
Waverly, IA
08.2010 - 02.2012
- Processed reinstatements and coverage changes on life insurance products
- Served as a resource for the customer contact center.
- Analyzing and processing complaint and concern files requested by customer contact center for follow-up, written and oral communication to members regarding policy information
- Improved customer satisfaction by addressing and resolving service issues promptly and professionally.
Service Administrator
CUNA Mutual Life Insurance Company
Waverly, IA
07.1997 - 08.2010
- Processed beneficiary and ownership changes
- Served as a resource for the customer contact center.
- Written and oral communication to members regarding policy information
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
Associate of Arts Degree - Accounting
Ellsworth Community College
Iowa Falls, IA05.1993
High School Diploma -
Gladbrook - Reinbeck High School
Reinbeck, IA05.1991
Skills
- Audit coordination
- General ledger entry
- Account reconciliation
- Financial statement preparation
- Attention to detail
- Willing to learn
- Teamwork and collaboration
- Relationship building
- Organizational skills
- Customer service
- Problem-solving abilities
- Multitasking Abilities
Timeline
Revenue Auditor
Isle Casino Hotel Black Hawk
02.2025 - Current
Finance Director/HR Director
Family YMCA of Black Hawk County
10.2019 - Current
Operations Manager
Family YMCA of Black Hawk County
10.2019 - 08.2023
AR Specialist
Terex Global Services
02.2014 - 10.2019
Servicing Operations Specialist
Ocwen Loan Servicing formerly GMAC Mortgage
04.2012 - 02.2014
Loan Counselor
Witham Auto Center
03.2012 - 04.2012
Receptionist
Witham Auto Center
03.2012 - 08.2014
Service Analyst
CUNA Mutual Life Insurance Company
08.2010 - 02.2012
Front Desk Staff
Cedar Falls Recreation Center
02.2008 - 02.2023
Service Administrator
CUNA Mutual Life Insurance Company
07.1997 - 08.2010
Associate of Arts Degree - Accounting
Ellsworth Community College
High School Diploma -
Gladbrook - Reinbeck High School