Danielle Simmons
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Coordinator
McLain’s Painting Service
Knoxville, TN
07.2024 - Current
- Responsible for ordering business cards for staff members when needed.
- Assisted with special projects as requested from time-to-time by management team.
- Monitored office budget expenditures on a monthly basis.
- Handled confidential information in a discreet manner.
- Supported other teams with various administrative tasks when required.
- Updated contact information lists regularly in accordance with company policy.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Updated employee records in HR database system.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Conducted background checks for potential candidates.
- Developed onboarding materials and presented orientation sessions for new hires.
- Managed leave of absence requests and tracked vacation time accruals.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Facilitated employee relations by addressing inquiries and resolving workplace issues.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Performed administrative duties such as filing documents, answering phones.
- Monitored office inventory to maintain supply levels.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
Customer Service Receptionist
Bryant Fence Company
Knoxville, TN
11.2023 - Current
- Ensured that all customer documents were properly filed in accordance with company policies and procedures.
- Performed administrative tasks such as filing paperwork, updating databases.
- Verified accuracy of invoices before submitting for payment processing.
- Maintained accurate records of customer interactions, transactions and feedback.
- Greeted customers upon arrival and provided them with information on products and services.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Processed customer orders accurately and efficiently using a computerized system.
- Coordinated with other departments to ensure that all customer requests were fulfilled promptly.
- Assisted customers in resolving account issues by providing accurate information in a timely manner.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Scheduled, managed and maintained Google calendar for Estimators.
- Accounts Receivable, sent quotes, processed contracts, invoiced and processed payments.
ECT 3 Dispatcher
Knox County E 911
Knoxville, TN
10.2013 - 11.2023
- Dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Coordinated with other dispatchers to ensure efficient times calls were handled.
- Managed a large volume of phone calls while ensuring accuracy with cad system.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Used radio, telephone and computer system to update first responders with new information.
Records Clerk
Knox County Sheriff's Department
Knoxville, TN
11.2010 - 10.2013
- Prepared, sorted and indexed documents for data entry into the computer system.
- Filed physical copies of important documents for future reference.
- Processed criminal histories, warrants and court dispositions utilizing NCIC and NLETS computer systems.
- Provided investigative assistance to law enforcement agencies in locating missing persons, wanted suspects, stolen vehicles and articles.
- Assisted with administrative duties such as data entry of information into the NCIC system.
- Generated reports for use by law enforcement personnel for investigative purposes.
- Reviewed incoming requests for criminal history checks against existing records in the database.
- Performed background investigations on potential new hires at law enforcement agencies.
- Verified state motor vehicle registration information against records maintained by DMV offices.
Education
High School Diploma -
Carter High School
Strawberry Plains, TN05.2009
Some College (No Degree) - Early Childhood Education
Pellissippi State Community College
Knoxville, TNSkills
- Database Management
- Route Navigation
- Data Entry
- Work Order Management
- Schedule Management
- Database Maintenance
- Critical Thinker
- Document Preparation
- Report Writing
- Organization
- Excellent Communication
- Computer Skills
- Customer Service
- Clerical Support
- Accounts Receivable
- Office management
- HR administration
- Budget monitoring
- Employee training
- Time management
- Communication skills
- Team collaboration
- Event coordination
- Mail handling
Certification
- Notary Public, Tennessee, Expires 2028
Timeline
Office Coordinator
McLain’s Painting Service
07.2024 - Current
Customer Service Receptionist
Bryant Fence Company
11.2023 - Current
ECT 3 Dispatcher
Knox County E 911
10.2013 - 11.2023
Records Clerk
Knox County Sheriff's Department
11.2010 - 10.2013
High School Diploma -
Carter High School
Some College (No Degree) - Early Childhood Education
Pellissippi State Community College