Suzanne Kleiber
Temple Terrace,FL
Summary
Dedicated office professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Imagine Pediatrics
01.2024 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between vendors and team members to manage office activities.
- Served as a point of contact for anyone visiting the office
- New office builds and project management
- Company purchasing, organizing, and shipping
- Hospitality liaison for new hires, interviewees and guests
- Keep FL Market leaders updated on important business needs and progress.
- Maintain FL Market GM calendar
- Notetaking for Market Manager Meetings
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Office Manager
Groups Recover Together
03.2022 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Arranged weekly group therapy sessions
- Ensured quick guidance and support for member and provider issues
- Consistently performed above goal on all measures of success
- Mentor office managers during initial onboarding
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Office Manager
Meridian Psychological Associates
03.2021 - 01.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored responsibilities of 16 providers and 4 administration staff
- Coaching monthly on key performance indicators
- Proficient with Provider engagement (credentialing, scheduling, securing member records)
- maintaining provider calendars making sure patient appointments and meetings do not collide
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Successfully engineered a file and organizational system to bring the practice HIPAA compliant
Medical Office Administrator
Life Services EAP
09.2019 - 03.2021
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Expert in all aspects of day-to-day office administrations
- Supervised call center reps for appointment scheduling and benefit questions
- Worked with confidential information while assisting with patient therapy appointments
Education
Associate of Arts - Counseling Psychology
Southern New Hampshire University
Hooksett, NH06-2026
GED -
Ben Davis High
Indianapolis, IN06-2000
Skills
- Time management
- Team collaboration
- Eye for detail
- Effective communication
- Operations management
- Executive support
- Database management
- Managing multiple priorities
Timeline
Office Coordinator
Imagine Pediatrics
01.2024 - Current
Office Manager
Groups Recover Together
03.2022 - 01.2024
Office Manager
Meridian Psychological Associates
03.2021 - 01.2022
Medical Office Administrator
Life Services EAP
09.2019 - 03.2021
Associate of Arts - Counseling Psychology
Southern New Hampshire University
GED -
Ben Davis High
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