Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Kleiber

Temple Terrace,FL

Summary

Dedicated office professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

6
6
years of professional experience

Work History

Office Coordinator

Imagine Pediatrics
01.2024 - Current
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between vendors and team members to manage office activities.
  • Served as a point of contact for anyone visiting the office
  • New office builds and project management
  • Company purchasing, organizing, and shipping
  • Hospitality liaison for new hires, interviewees and guests
  • Keep FL Market leaders updated on important business needs and progress.
  • Maintain FL Market GM calendar
  • Notetaking for Market Manager Meetings
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.

Office Manager

Groups Recover Together
03.2022 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Arranged weekly group therapy sessions
  • Ensured quick guidance and support for member and provider issues
  • Consistently performed above goal on all measures of success
  • Mentor office managers during initial onboarding
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Office Manager

Meridian Psychological Associates
03.2021 - 01.2022
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored responsibilities of 16 providers and 4 administration staff
  • Coaching monthly on key performance indicators
  • Proficient with Provider engagement (credentialing, scheduling, securing member records)
  • maintaining provider calendars making sure patient appointments and meetings do not collide
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Successfully engineered a file and organizational system to bring the practice HIPAA compliant

Medical Office Administrator

Life Services EAP
09.2019 - 03.2021
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Reviewed and sent medical records to other physicians upon request.
  • Expert in all aspects of day-to-day office administrations
  • Supervised call center reps for appointment scheduling and benefit questions
  • Worked with confidential information while assisting with patient therapy appointments

Education

Associate of Arts - Counseling Psychology

Southern New Hampshire University
Hooksett, NH
06-2026

GED -

Ben Davis High
Indianapolis, IN
06-2000

Skills

  • Time management
  • Team collaboration
  • Eye for detail
  • Effective communication
  • Operations management
  • Executive support
  • Database management
  • Managing multiple priorities

Timeline

Office Coordinator

Imagine Pediatrics
01.2024 - Current

Office Manager

Groups Recover Together
03.2022 - 01.2024

Office Manager

Meridian Psychological Associates
03.2021 - 01.2022

Medical Office Administrator

Life Services EAP
09.2019 - 03.2021

Associate of Arts - Counseling Psychology

Southern New Hampshire University

GED -

Ben Davis High
Suzanne Kleiber