Teresa Oorin

• Maintained and improved filing systems to facilitate quick access to organized information.
• Compiled detailed proposals for potential customers, outlining service offerings and benefits.
• Developed accurate customer invoices and communicated via email for prompt payment processing.
• Organized and updated digital and hard copy records of 'time & material' sheets to facilitate project tracking and reporting.
• Managed receipt of payments from customers, maintaining accurate financial records.

Achieved timely processing of 100 service technician invoices daily. Delivered customer invoices in accordance with daily route schedules. Streamlined invoice organization for efficient tracking. Ensured accurate tax calculations on each invoice. Facilitated the digitization of invoices through date stamping and scanning. Enhanced payment platform submissions through email and uploads. Optimized invoice adjustments for future service appointments.

Handled multi-line phone systems to facilitate prompt customer inquiries and support operations.

Ensured accurate maintenance of digital and physical files to support efficient information retrieval.

Managed miscellaneous office responsibilities to support daily operations.

• Delivered exceptional customer service by promptly addressing client inquiries and effectively resolving concerns, fostering robust client relationships.
• Managed multi-line phone system, routing calls and conveying messages, while welcoming visitors with professionalism.
• Maintained accurate records through data entry and database management, ensuring integrity of company information.
• Organized documents through file maintenance and archiving, streamlining retrieval process for outdated records.

• Streamlined office operations through budget management, appointment scheduling, and coordination of employee and event itineraries, leading to enhanced productivity.
• Developed and monitored workflow processes to improve staff performance and overall efficiency.
• Supervised quality control measures, contributing to increased revenue and expedited production timelines.
• Maintained comprehensive CRM database and generated detailed reports to enhance customer relationship management.

• Negotiated and established installment agreements with debtors, ensuring compliance with payment plans and facilitating timely payments.
• Facilitated sale of mortgage notes to investors through strategic bid negotiations, enhancing investor relationships and improving sales outcomes.
• Managed the processing of legal invoices associated with foreclosure litigation and consistently provided high-quality customer service during collection calls.
• Processed legal invoices for foreclosure litigation while delivering high-quality customer service during collection calls.

• Resolved damaged shipments and item shortages through effective communication with vendor representatives, ensuring inventory accuracy and enhancing customer satisfaction.
• Monitored transportation costs and maintained accurate shipping documentation, supporting cost control measures.
• Coordinated with vendors to schedule daily pickups and weekly deliveries, optimizing logistics for timely distribution of goods.
• Streamlined warehouse organization, leading to improved material handling processes and reduced labor requirements.