Kara Cain
Office/Healthcare Managing
Republic,MO
Summary
Proficient ER Patient Access Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 8 years of experience in office environments. History of improving processes and increasing team efficiency.
Highly organized administrative team member with 8 years of experience in healthcare offices. Efficiently organize paperwork, files and supplies to handle day-to-day needs. Proficient in administrative programs such as Microsoft, Epic, and Sorian.
Meticulous office professional skilled in managing, budgeting and reconciling petty cash and employee expense accounts. Oversee inventory and accounting audits to maintain compliant records.
Seasoned Medical office clerk offering 8 years of experience in administrative and leadership positions. Well-versed in healthcare practices. Top-notch management abilities in financial, personnel and clerical areas.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Dan Cline Transport
Mt Vernon, Missouri
06.2013 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Manage employees in office, supervising workers and enhancing productivity and efficiency.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Reconciled account files and produced monthly reports to keep coworkers informed about office operations.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Assisted with project planning by estimating labor, materials and schedule demands.
Patient Access Representative
Mercy Hospital Springfield
Springfield, MO
03.2018 - 04.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Took copayments and compiled daily financial records.
- Generated monthly statements to check outstanding balances.
Patient Access Representative
Onslow Memorial Hospital
Jacksonville, NC
02.2014 - 09.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient financial and problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Took copayments and compiled daily financial records.
- Generated monthly statements to check outstanding balances.
Education
Associate in Biological Clinical Science - Biological Clinical Science
Ozarks Technical Community College
Springfield, MO05-2020
High School Diploma -
Aurora High School
Aurora, MO05-2013
Skills
- Office administration
- Microsoft Office
- Records management
- Vendor relations
- Performance improvement
- Scheduling
- Expense reporting
- Office management
- Technical Support
- Travel coordination
- Business administration
- Spreadsheet management
- 70 WPM typing speed
- Multi-line phone proficiency
- Filing and data archiving
- Social media knowledge
- Strategic Planning
- Employee training and development
- Database Management
- Bookkeeping
- EMR / EHR
- Completing insurance forms
- Medical Records Management
- Emergency procedures understanding
- Patient-focused care
- Payment collection
- Direct Patient Care
- CPR
- Compassionate caregiver
- Electronic health records
- Patient Scheduling
- Efficient and reliable team player
- Indirect Patient Care
- Trustworthy companion
- Medical billing and coding
- P>Patient Management
Timeline
Patient Access Representative
Mercy Hospital Springfield
03.2018 - 04.2021
Patient Access Representative
Onslow Memorial Hospital
02.2014 - 09.2015
Office Coordinator
Dan Cline Transport
06.2013 - Current
Associate in Biological Clinical Science - Biological Clinical Science
Ozarks Technical Community College
High School Diploma -
Aurora High School