Ruchelle Murphy
Crown Point
Summary
HR and Office Leader specializing in payroll, benefits, onboarding, and executive support within multi-site organizations. Delivered operational excellence by managing HR functions, supporting leadership teams, and enhancing office efficiency through effective communication and process improvements. Pursuing HR Generalist or HR Coordinator role focused on ownership of onboarding, payroll, and employee support.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Office Coordinator
Green Pediatrics and Family Care
Saint John
09.2024 - Current
- Lead day-to-day office and HR operations for a busy multi-provider practice, keeping schedules, communication, and staff coverage running smoothly.
- Own full-cycle HR support including recruiting, interviewing, hiring, onboarding, and benefits administration.
- Updated the employee handbook, policies, and procedures and rolled out changes to staff through training and communication.
- Process biweekly payroll in QuickBooks with a focus on accuracy, timeliness, and troubleshooting discrepancies.
- Coordinate schedules for office and clinical staff to ensure coverage while managing time-off requests.
- Plan and execute vendor luncheons and presentations, handling all logistics and communication.
- Manage office inventory, vendor relationships, and equipment service to support daily operations.
HR Director
Chesterton Manor
Chesterton
06.2023 - 09.2024
- Directed day-to-day HR operations for a 70+ employee organization, ensuring compliance with labor laws and company policies.
- Led talent acquisition efforts, including posting roles, screening candidates, interviewing, hiring, and onboarding.
- Managed performance documentation and supported leaders with coaching and corrective action processes.
- Maintained and updated employee handbook, HR policies, and required postings.
- Processed payroll accurately and on schedule, addressing questions and resolving payroll issues.
- Served as a key point of contact for employee relations, answering HR questions and helping resolve workplace concerns.
Business Office Manager
Crown Point Surgical Suites, LLC
Crown Point
06.2022 - 05.2023
- Managed business office operations, including scheduling, reception, and billing, to support an efficient workplace.
- Processed payroll accurately and on time, maintaining records and resolving discrepancies.
- Coordinated staff schedules to maximize productivity and meet operational needs.
- Partnered with leadership to streamline office processes and support smooth communication between management and staff.
Business Office Manager
Barry Community Care Center
Barry
09.2021 - 05.2022
- Oversaw financial and administrative operations, including accounts payable, receivable, and budgeting.
- Managed insurance verifications and payments and supported residents and families with documentation.
- Maintained organized resident and employee files to support audits and compliance.
- Collaborated with internal teams and outside agencies to ensure accurate records and smooth information flow.
Executive Administrator
CCDC Springfield
Springfield
05.2019 - 08.2021
- Supported the CEO and executive team by managing daily operations, calendars, and high-level administrative tasks.
- Acted as liaison between the CEO, department leaders, and external partners to keep communication and follow-up on track.
- Helped develop and implement policies and procedures that improved organizational efficiency.
- Coordinated travel arrangements, meetings, and large events, including logistics, vendors, and materials.
- Streamlined payroll processes and assisted with integrating new companies into existing payroll systems.
- Maintained personnel, benefits, and insurance records with a high level of confidentiality and accuracy.
Business Office Manager
Comprehensive Health Systems Inc.
New London
04.2015 - 05.2019
- Oversaw daily operations of business office for mental health facility, streamlining workflow and enhancing service delivery.
- Managed payroll processing and conducted regular audits, minimizing discrepancies and ensuring accurate records.
- Led hiring, onboarding, and training initiatives for office staff, aligning workforce capabilities with organizational goals.
- Led staff hiring, onboarding, and training for office roles to support organizational goals.
Education
Bachelor of Science - Business Management
Robert Morris College
Springfield , IL 08.1990 - 05.1992
Skills
- HR operations
- Employee onboarding
- Recruiting & hiring support
- Talent acquisition
- Payroll processing
- Payroll administration
- Benefits administration
- Compliance management
- Policy development
- Office administration
- Employee relations support
- Scheduling & staffing
- Scheduling efficiency
- Scheduling
- Office administration
- Office operations
- Office management
- Event and meeting coordination
- Logistics management
- Vendor coordination
- Vendor relations
- Client support
- Interdepartmental communication
- Communication strategy
- Communication management
- Process improvement
- Stakeholder engagement
- Resource allocation
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Resource allocation
- Stakeholder engagement
Timeline
Office Coordinator
Green Pediatrics and Family Care
09.2024 - Current
HR Director
Chesterton Manor
06.2023 - 09.2024
Business Office Manager
Crown Point Surgical Suites, LLC
06.2022 - 05.2023
Business Office Manager
Barry Community Care Center
09.2021 - 05.2022
Executive Administrator
CCDC Springfield
05.2019 - 08.2021
Business Office Manager
Comprehensive Health Systems Inc.
04.2015 - 05.2019
Bachelor of Science - Business Management
Robert Morris College
08.1990 - 05.1992