Danielle Simmons

• Supervised daily operations in fast-paced food distribution environments.
• Trained new team members on safety procedures and operational protocols.
• Maintained a positive work environment that promoted collaboration between team members.
• Resolved conflicts and addressed concerns among team members effectively.
• Delegated daily tasks to team members to optimize group productivity.

• Documented, researched, and resolved customer service issues
• Followed up with customers to offer additional support and check resolution satisfaction
• Delivered fast and friendly service regarding questions and service complaints
• Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Offloaded boxes from containers, placed on pallets, and shrink-wrapped loads for stability
• Unloaded and cleaned returned cases and dollies
• Transported full pallets using forklift and pallet jacks to safely move materials from staging to loading dock.
• Unloaded products from incoming transports.
• Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
• Applied shrink wrap to pallets, securing product for storage and shipment.

• Met performance targets by quickly identifying, locating, and counting merchandise for each order
• Maintained accurate tracking for order movements with use of RF scan gun
• Picked, packed, and loaded orders based on information from pick tickets.
• Assembled customer orders from stock and placed orders on pallets for shipping department.
• Reported damaged products or safety hazards to immediate supervisor.

• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Developed open and professional relationships with team members, enabling more effective issue resolution.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency .
• Inspected stock to identify imperfections,Directed and led employees, supervising activities to drive productivity and efficiency.

Employee of the year 2020

• Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety
• Followed all food safety and health code standards
• Reviewed current planograms and end cap placements to properly merchandise items
• Rotated stock to maintain freshness and promote customer purchase
• Received and unloaded new products upon delivery, checking for damage and order accuracy
• Removed expired and overripe items to provide freshest options and eliminate health risks.

• Operated cash register, collected payments and provided accurate change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Inspected store products for damage and obtained item replacements for customers.