Danielle Simms
Cape Girardeau,MO
Summary
Dynamic sales leader with a proven track record at Lane Bryant, excelling in relationship building and team leadership. Enhanced customer engagement through tailored solutions, driving significant revenue growth. Skilled in inventory management and problem-solving, fostering loyalty and expanding the client base through exceptional service and effective communication.
Overview
6
6
years of professional experience
Work History
Sales Lead/Assistant Manager
Lane Bryant
Cape Girardeau, MO
10.2022 - Current
- Analyzed customer feedback to drive improvements in service quality and store presentation.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Enhanced client relationships through consistent communication and personalized solutions.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed schedules to effectively allocate resources and manage workload demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Lead
The Children’s Place
Cape Girardeau, MO
05.2020 - 07.2021
- Led team in achieving sales targets through effective coaching and training initiatives.
- Streamlined inventory management processes to enhance product availability and reduce stockouts.
- Developed visual merchandising strategies that increased customer engagement and drove store traffic.
- Fostered strong customer relationships through personalized service, enhancing overall shopping experience.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Scott City High School
Scott City, MOSkills
Relationship building
Team leadership
Teamwork
Time management
Reliability
Customer engagement
Problem-solving abilities
Timeline
Sales Lead/Assistant Manager
Lane Bryant
10.2022 - Current
Sales Lead
The Children’s Place
05.2020 - 07.2021
High School Diploma -
Scott City High School