DANIELLE SMALLS
Jonesboro,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
CoManager
Wayfield Foods
Jonesboro GA
05.2016 - Current
- Assessed customer service levels across multiple channels and identified areas needing improvement.
- Oversaw daily operations, maintenance and administration of various properties.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Conducted quality, timely performance feedback and performance appraisals.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained adequate staffing to meet objectives within budget.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
General Manager of Food Service
Grandy's Restaurant
Oakcliff Tx
09.2014 - 03.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed relationships with key customers to maximize revenue potential.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Supervised portion control and quantities of preparation to minimize waste.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Served customers by phone to take orders and answer product or service questions.
- Oversaw training of more than 5 team members.
General Manager
SUBWAYRestaurants
Monticello NY
04.2009 - 06.2013
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Skills
- Operations management
- Documentation and reporting
- Managing operations and efficiency
- Customer service
Timeline
CoManager
Wayfield Foods
05.2016 - Current
General Manager of Food Service
Grandy's Restaurant
09.2014 - 03.2016
General Manager
SUBWAYRestaurants
04.2009 - 06.2013